Senior Onboarding Consultant

LoveAdmin is an established, energetic, fast-growing SaaS company, delivering advanced management software to over 1,000 organisations across the UK.

We provide smart online services that take the pain and hassle out of admin and payments for every type of sports club, membership organisation, event organisation, and class and course facilitator.

In short, we help make our customers’ lives easier and their clubs and organisations more profitable.

We’re based in Brighton Marina in our modern, open-plan office. We’re surrounded by cafes, restaurants, shops and bars, and we’re right next to the busy yacht harbour.

Now, we’re looking for a talented Senior Onboarding Consultant to join us.

If successful, you’ll become an integral part of our 30-strong team – and an investment-backed SaaS business experiencing year-on-year expansion.

Duties of this great role include

• Welcoming new clients to LoveAdmin, and setting a great first impression
• Taking a genuine interest in our customers industries
• Partnering with our customers to provide advice and guidance
• Becoming an expert authority with the customers we work with
• Taking ownership of projects, delivering a quality onboarding experience
• Quality checking data we receive from our customers
• Prioritise and setup the customer accounts
• Communicate with internal and external stakeholders effectively to ensure success
• Work to timescales agreed with the customer and ensure projects are delivered on time.
• Working with the sales team to showcase the software to prospective clients
• Providing solutions and ideas to improve learning, onboarding, and customer experience
• Being an internal champion for the customers we work with to drive innovative improvements to our software system
• Work collaboratively with our customers and across internal teams to support the business strategy

Skills required

• Excellent communication skills (written and oral)
• Excellent organisational and multi-tasking skills
• Ability to present competing ideas and thoughts in a compelling, well-researched way
• Have a positive ‘make it happen’ attitude
• Have a customer obsessed mentality
• Ability to learn quickly 'on the job’
• Pro-active and full of initiative
• Good knowledge of Microsoft Word, Excel, and Outlook
• Good level of computer literacy
• Previous industry experience ideal but not required

Location

• Brighton Marina – you will be required to work in office 5 days a week

Start date

• 4th August 2025

Incentives

• For those that go over and above to serve the business and our customers, share options are awarded.

Benefits

• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay

Working Hours

• Monday to Friday – 9-5:30