Senior Pensions Administrator

Are you a self-motivated professional who is passionate and interested to work in Defined Benefit Pensions Administration? We are hiring for a Senior Pensions Administrator who would be based in our Leeds office. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play a crucial role in mentoring and checking the work of the Junior Pensions Administrators.

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pensions administrators. As a reward for your efforts we will offer you a competitive base salary and benefits package along with potential advancement opportunity, support and further training.

At WTW, the majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

The Role

• Working within an administration team, servicing both member and client queries in relation to DB and some DC pension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
• Train, support and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required including complaints .
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
• Ensure that targets and deadlines are met.