Senior Product & UX Researcher

Who we are:

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right?

We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we’ve got big growth plans.

Want to join us?

The Role

As a UX Researcher, you'll be working on problems from their definition stage, using the appropriate qualitative or quantitative research and discovery methods, through to evaluation of interfaces and interactions for digital products and services, on a global scale. The role is an amazing opportunity to learn and grow your UX research craft through strategic and hands-on work. You’ll champion a research-based human-centric approach and represent the voice of the end-user - be it a customer or colleague. If you have a natural curiosity, enjoy being part of a problem-solving team, and are excited by changes that can improve the way users will experience Zilch

Day to Day Responsibilities

• You will be involved in research through the Product lifecycle, working horizontally with different product teams
• Champion User Centred Design and the use of customer insights from both qualitative and quantitative research to put the customer at the centre of the product design process
• Guide product teams on using our customer attitudes and personas in their work
• Collaborate with Product teams to clearly define research objectives and involve the full team in the research process
• Plan and complete high-quality qualitative and quantitative research, ensuring recruitment of customers and panels is carried out to meet defined criteria, the appropriate methodology is used, and timelines are defined and kept to
• Analysis of qual and quant data into practical insights for the various teams – making sure to join the dots – where different teams need to see information pertinent to them
• Define research studies with consideration of the business goals, customer needs, and technical feasibility, as potential constraints for the scope of research impact
• Facilitate workshops to explain the outputs and insights from the research and their impact so action is taken
• Build strong and collaborative relationships with designers, product managers and data teams

What We’re Looking For

• University degree of 2:1 or higher in human-computer interaction (HCI), a related field, or equivalent years of professional experience
• Expert-level knowledge in the field of UX research with at least 2+ years’ experience of working as a UX researcher on digital products
• Using software tools for remote user testing e.g. UserTesting.com, Optimal Workshop, Morae, Tobii, In Vision. Experience in Usability / UX lab- based testing is desirable
• Considerable knowledge and hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, creation of user profiles personas, journey mapping, surveys, competitor analysis)
• Strong track record of research results impacting product strategy and development
• Experience of working in an agile product development environment and applying lean UX research methods
• Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation
• Ability to collaborate with a wide set of stakeholders including designers, product managers, developers, and analysts

Benefits:

Compensation & Savings

• Pension scheme - 5% employee contribution and 3% employer contribution
• Death in Service scheme - 3x your annual basic salary to nominated beneficiaries
• Income Protection - up to 75% of annual basic salary to cover long term injury or illness
• Share Options Scheme

Health & Wellbeing

• Private Medical Insurance including;
• GP consultations (video, telephone or face-to-face)
• Prescribed medication
• In-patient, day-patient and out-patient care
• Mental health support
• Optical, dental & audiological cover
• Physiotherapy
• Advanced cancer cover
• Menopause support
• Employee Assistance Programme including
• Unlimited mental health sessions
• 24/7 remote GP & physiotherapy
• 24/7 helpline for emotional & practical support
• Savings & discounts on everyday shopping
• 1:1 personalised wellbeing consultations
• Gym membership discounts

Family Friendly Policies

• Enhanced maternity pay
• Enhanced paternity pay
• Enhanced adoption pay

Zilch App Rewards

• 5% cashback in Zilch rewards on purchases through the app
• £200 Zilch rewards bonus for WFH set up

Learning & Development

• Professional Qualifications
• Professional Memberships
• Learning Suite for e-courses
• Internal Training Programmes
• FCA & Regulatory training

Workplace Perks

• Hybrid Working 3 days in office
• Casual dress code
• Work related social events
• Free fruit, snacks, and refreshments in the office