Senior Program Manager

When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.

Started in 1999, HCL in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.

The position requires delivery of program of projects globally by managing a team of project managers and/or should be responsible for execution of large project of size $20 million and above, defining and developing Project Management methodologies by working closely with the PMO- Head. He/ she should be able todefine processes and create WoW for projects, looks into overall project delivery and develop relationship with external and internal stakeholders including C-level executives. He/ She would be responsible for engaging in early phase of projects and work closely with the internal as well as external customer teams on Program delivery.

Responsibilities

• Sets the direction for the entire Projects team, builds and leads a vibrant team
• Creates and manages a strong team of Project Managers
• Creates, Contributes and Implements the best practices
• Develops and lays down processes and procedure for the organization
• Contributes to business growth by expanding and enhancing current service offerings
• Awareness of and understands various Project Revenue Models
• Monitors the progress of all projects and deliverables
• Owns and is accountable for scope, effort, budget and delivery
• Drives continuous improvement in project deliveries and individual / team performance. Towards this, measures and analyzes deliveries and performance across projects and timeline.
• Contributes to annual planning of PMO and then executes it meticulously
• Is proactive and the ultimate escalation point on all matters related to all programs undertaken and team management
• Will look at Process efficiency and innovate methodology with a view to maximize value provided to the business units
• Establishes and maintains excellent relationships with customer / Business Units
• Viewed and perceived as a Role model and a genuine Team Player
• Managing & Reporting – Scope, Change Requests, Contractual Milestones, status to internal and external stakeholders
• Complying with PMO financial rigor and reporting- Weekly, monthly, quarterly

Experience

• Total 12 to 15 years of experience, out of which at least 3 years at a senior management level.
• Experience in managing diverse and multiple teams and complete ownership and responsibility of the team
• Hiring and retaining the best talent, performance management
• Managing aspirations of individuals
• Creating and implementing growth & development plans for the team
• Managing team motivation levels
• Resource planning and balanced resource utilization across different Projects

Mandatory Skills

• Should have managed Projects and Large Programs independently.
• Must have handled client management, transition, transformation and migration of projects
• Must have managed program budgets of up to US $ 100 Million.
• Understanding of contracts and bid management through to development of SOW’s highly desirable.
• Manages conflict constructively, can identify areas of improvement in team thinking.
• Should have been managing a team of project Managers
• Should have good analytical skills and eyes of detail, assess risk thoroughly and understands cause & effect systems.
• Knowledge and experience of working on diverse business models and team models with their pros and cons
• Hands on with MS project, MS Excel and familiarity with other Project Management Tools
• Infrastructure domain knowledge – Transition and Transformation projects,/and/or experience in delivery of technology projects like product development, implementation of tools or systems Integration projects
• Experience of Global Delivery with offshore/ onsite model.
• Understanding of the entire engagement lifecycle starting from engagement initiation, transition to steady state

Mandatory Soft Skills with level of competence, Ownership and accountability

• Excellent communication & interpersonal skills written and oral
• Client relationship management
• Experience of managing large teams
• Ability to mentor and motivate
• Independent decision making
• Problem solving and conflict resolution
• Ability to Manage Diversity
• Ability to resolve problems

Qualification

• Bachelor’s degree in IT/ Engineering/MBA or other management qualification
• Preferred PMP certified
• Preferred Extensive Project Management Training
• Proven Track record from Business Management perspective

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com