Senior Quality Analyst (1265)

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The department

The role is a key member of the Product Delivery Team who are responsible for the delivery of business solutions. The wider IT Team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Network, Security, Product Development, Data System and other Teams.

Purpose of job

The Senior Quality Analyst Tester is pivotal in ensuring the delivery of high-quality legal software applications that meet the stringent standards of our firm.

This role is dedicated to safeguarding the integrity and reliability of our software solutions, which are critical to the efficient operation of our legal services.

By meticulously planning, executing, and automating tests, the Senior Quality Analyst Tester helps to identify and resolve defects early in the development process, ensuring that our software is both robust and compliant with legal and regulatory requirements.

This role also contributes to continuous improvement initiatives, leveraging industry best practices and emerging technologies to enhance our testing processes and overall software quality.

Accountabilities

• Test Planning and Strategy:
• Develop and maintain comprehensive test plans and strategies tailored to legal software applications.
• Ensure alignment with project requirements and timelines.
• Test Execution:
• Conduct manual and automated testing to identify defects and ensure software functionality. Perform regression, performance, and security testing as needed.
• Defect Management:
• Log, track, and manage defects using appropriate tools.
• Collaborate with development teams to prioritise and resolve issues promptly.
• Quality Assurance:
• Ensure all software meets the firm's quality standards and complies with legal and regulatory requirements.
• Conduct thorough reviews of test results and provide feedback to development teams.
• Automation Implementation:
• Design, implement, and maintain automated testing frameworks to enhance testing efficiency and coverage.
• Continuously improve automation processes and tools.
• Reporting and Documentation:
• Generate detailed test reports, metrics, and documentation to communicate testing progress and results to stakeholders.
• Maintain accurate records of testing activities and outcomes.
• Continuous Improvement:
• Stay updated with industry best practices, emerging technologies, and regulatory changes. Propose and implement improvements to testing processes and methodologies.
• Team Collaboration:
• Work closely with cross-functional teams, including developers, business analysts, and project managers, to ensure seamless integration of testing activities.
• Provide mentorship and guidance to junior testers.
• User Acceptance Testing (UAT) Leadership:
• Lead UAT activities, ensuring thorough validation of software by stakeholders and end users. Collaborate closely with stakeholders and end users to gather feedback, address concerns, and ensure the software meets their needs and expectations.
• Facilitate training sessions and provide support to end users during UAT to ensure effective testing and adoption of the software.

Qualifications/Experience

Minimum of 5 years of experience in software testing, with at least 2 years in a senior role.

Skills:

• Proficiency in manual and automated testing techniques.
• Strong knowledge of testing tools such as Selenium, JIRA, and XRay.
• Excellent analytical and problem-solving skills.
• Familiarity with legal software applications and regulatory requirements.
• Strong communication and teamwork abilities.

Technical Scripting:

• Ability to create and maintain technical scripts for automated testing.

User Training:

• Experience in leading user training sessions to ensure effective use of software applications.

Test Scripts and Scenarios:

• Capability to generate comprehensive user test scripts and scenarios to validate software functionality.

Practical Expertise:

• Proven track record of identifying and resolving defects in complex software systems.
• Demonstrated ability to develop and execute effective test plans and strategies.
• Experience in implementing and maintaining automated testing frameworks.
• Ability to generate detailed test reports and communicate findings to stakeholders.

Preferred Qualifications:

• Experience in a legal firm or similar environment.
• Certification in software testing (e.g., ISTQB).

Equal opportunities

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays (rising to 30 days)
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

https://www.birketts.co.uk/recognition-reward-benefits/

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.