Senior Reprographics Operator

Senior Reprographics Operator

Salary: £31,000 per annum + 5% shift allowance, plus company benefits

Opportunity for a 5% annual bonus based on performance and attendance.

Location: 100 Bishopsgate, London EC2N 4JL

Contract: Full-time, permanent

Hours: 40 hours per week

Shift Pattern: Monday-Friday 06:30-15:30 with a 1-hour unpaid lunch break

Flexibility of working hours is required to cover absences and annual leave.

Work Model: Fully onsite

Williams Lea seeks a Senior Reprographics Operator to join our team!

Williams Lea is a leading global provider of business-critical support services, known for delivering efficient, technology-enabled solutions to blue-chip clients in investment banks, law firms, and professional services firms. With nearly 7,000 employees worldwide, we focus on providing high-quality, customer-focused services across complex, highly regulated environments.

Purpose of the Role:

The Senior Reprographics Operator plays a key role in delivering exceptional print and document services to our client, ensuring accuracy, quality, and efficiency at every stage. Working in a fast-paced, deadline-driven environment, this role involves both hands-on operation of high-speed reprographic and finishing equipment, as well as supporting team coordination and client service. The Senior Reprographics Operator also provides operational support through inventory management, supplier liaison, staff scheduling, and process oversight—serving as the main point of contact in the Team Leader’s absence. With a focus on quality, teamwork, and problem-solving, this role is central to maintaining high service standards and building strong client relationships.

Key Responsibilities:

Service Excellence and Development

• Deliver high-quality document services using advanced reprographics and finishing equipment.
• Troubleshoot and resolve operational issues quickly and professionally.
• Develop strong working relationships with clients, suppliers, and internal teams across all shifts.
• Promote exceptional customer service and act as a trusted advisor to clients on print production methods.
• Champion the use of workflow management tools to maintain efficiency and service standards.
• Take ownership of client-facing tasks, ensuring all deliverables meet agreed deadlines and expectations.
• Support global management of the client’s MFD fleet across EMEA and APAC regions.

Team Support & People Development

• Act as the first point of contact for staff and operational issues in the Team Leader’s absence.
• Assist with managing team rotas, absence tracking, holidays, and timekeeping.
• Support performance management, including mentoring team members and tracking productivity.
• Help recruit and onboard new team members as required.
• Ensure training programs are delivered effectively and documented appropriately.
• Facilitate regular team meetings, preparing agendas and distributing meeting minutes.
• Foster a positive, collaborative team culture focused on high performance and service delivery.
• Reinforce company and client policies, including:
• Sickness and lateness procedures
• Holiday approval processes
• Internet usage and IT compliance
• Health & safety protocols
• Workflow and software tools usage (e.g., raising purchase orders)

Operational & Administrative Excellence

• Prioritize work effectively to meet tight deadlines while maintaining high quality.
• Manage document requests through pre-booking systems and email, ensuring accurate job tickets.
• Perform quality checks on all output, aiming for zero waste and rework.
• Monitor and report equipment issues, escalate where necessary, and ensure resolution.
• Keep reprographics areas clean, organized, and compliant with client and internal standards.
• Maintain accurate stock levels and assist with ordering supplies in a timely manner.
• Contribute to the monthly recharge process and assist in supplier management tasks.
• Ensure all operational documentation remains current and site-specific.

Key Competencies

• Strong interpersonal and client-facing communication skills.
• Excellent prioritization and time-management abilities in a deadline-driven environment.
• In-depth knowledge of reprographics and digital print production workflows.
• Proven ability to lead, mentor, and support a team.
• Ownership mentality—able to resolve issues independently and keep stakeholders informed.
• Confidence and flexibility to take charge in the Team Leader’s absence.
• Reliable, proactive, and solutions-focused mindset.
• Continuous improvement mindset with a willingness to contribute new ideas.

Additional Information

• Flexibility of working hours may be required to support planned and unplanned absences within a small on-site team.
• Occasional support across different client sites or shifts may be requested.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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