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Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Quantitative & Screening Operations Pod sits in Consumer Insights and our mission is to build solutions for quantitative research projects and programs. This includes partnerships on custom quantitative research projects, global trackers, and online screenings. We employ best practices alongside innovative methodologies to capture the voice of the consumer.
We are looking for a stunning Senior Research Program Manager to join our Quantitative & Screening Operations Pod. This role will partner across CI EMEA based Researchers, UCAN Content Researchers Product, Data Science & Engineering, and Product Design teams along with external vendors to execute online content screenings and surveys. This role will identify and drive opportunities to innovate, and to build efficiency, which ultimately empowers Consumer Insights to deliver extraordinary insights for the company.
Responsibilities
- Execute online EMEA - NPC screenings and surveys on the Netflix Preview Club tool
- Partner as the main point of contact for all local partnerships with Post, Post Technology and Operations, legal, vendors, localization and customer service groups
- Connect the dots on research goals, timelines, and deliverables across cross-functional partners
- Collaborate on and execute longitudinal survey sampling and weighting strategies with Content and Data Science teams
- Develop and lead online screening and survey management workflows. This includes but is not limited to survey programming, data quality, data cleaning, incentive management, in field monitoring, reporting, and partnering with vendors
- Execute member engagement workflows to boost screening and survey performance
- Manage troubleshooting for survey product and programming escalations
- Manage troubleshooting for leaks and anti-piracy escalations
- Manage shifting research priorities and timelines for custom or panel-based survey projects
- Manage documentation and planning for recruitment needs for ongoing screening and survey participation
- Identify innovation opportunities with internal processes and data tools related to the Netflix Preview Panel program
Qualifications
- You have a minimum of 6 years of global research operations experience, working with Researchers and cross functional teams
- Up to five years of experience managing online survey program management
- You have excellent oral and written communication skills and a strong ability to work with cross-functional teams
- Ability to make sound independent decisions while knowing when to call out issues
- Flexibility to accommodate time zones or other team members and partners globally, as needed
- Possess a passion for research and the ability to screen early TV shows and movies to consumers
- You thrive on the ability to multitask in a dynamic environment - making sound, contextualized and independent decisions
- You have a passion for finding the right approach, tool or solution for the challenge at hand
- You enjoy being part of a team that can creatively flex and drive innovation for our research practice
- You’re a pragmatic problem solver and have a gift for identifying areas of improvement
- You haven’t lost your ability (or passion!) to be hands-on or in the weeds when needed
- You have a Bachelor's degree or relevant experience
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
