Senior ServiceNow Developer

Senior ServiceNow Developer

Location: Hatfield – 2/3 days per week hybrid working

Hours: Full-time

Role Type: Permanent

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.

The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

• Perform a complex range of development activities to meet business requirements.
• Deliver new or enhance existing functionality through either configuration or development.
• Working on modules such as CSM, FSM, HR Servicedesk and more.
• Work as part of a team to work on functionality as requested by the business, in line with company processes to ensure demands are met.
• Engage with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures
• Ability to adapt quickly to dynamic team environments.
• Provides specialist guidance and advice to less experienced colleagues.
• Acts as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

What you’ll bring

• Strong understanding of ServiceNow best practises.
• Minimum 3 years of proven experience as a ServiceNow developer or consultant on medium to large scale ServiceNow Platforms with excellent communication skills.
• Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS etc ).
• Extensive experience in IT Service Management (ITSM).
• Experience with Field Service Management (FSM), Security incident Module (SIM) and HR Service Management (HRSD) is desirable.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organized, meticulous, structured and methodical in delivery.
• Ability to work using Agile methodologies.
• Take full ownership of technical and business issues.