Senior Software Engineer

United Kingdom

6/3/2025

Job Description

The Senior Software Engineer is responsible for all aspects of the development of platforms and applications in th is multi-dimensional role. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, they will lead the design, development, testing, publishing, and/or support of different cloud-based products and solutions. They will be the providing subject matter expertise for customer implementation and cloud platform support. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes , while supporting software and associate software engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and lead the implementation of new solutions.

Responsibilities

Core Tasks

• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance etc…)
• Distill requirements from feature level into implementation level tasks
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughput, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Support departmental and team initiatives
• Work with Technical Architect and Team Lead to define, document and communicate a coherent feature design
  
  
  

Management and Leadership

• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Take responsibility for technical implementation and decision making including the delivery of features
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible
  
  
  

Documentation/ Governance

• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Review documentation and guides created by more junior members of the team
• Guide Software Engineers on how to create sufficient, complete documentation and guides that help onboard new people to the team
  
  
  

Stakeholders

• Work with Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature architecture (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated ; understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint support organization.
  
  
  

Knowledge and Expertise

• Be recognized as a solid technical resource within the team.
• Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3 rd party software selection
• Develop an in depth understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs
• Assist with pre-sales where technical expertise is required
  
  
  

Planning

• Prioritise and resolve technical problems and assist others with the same
• Understand how the team’s work fits within the product roadmap
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support opportunities to address technical debt as part of a release
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks
  
  
  

Commercial Awareness

• Proactively promotes ideas, opportunities and suggestions, (rather than reacting to events)
• Assists in the evaluation of opportunities
• Seeks to learn about the business, customers, the market, relevant operational costs
• Asks questions to ensure own understanding of opportunities for commercial benefit or increased cost
  
  
  

Qualifications

Industry Specific

• A BSc in Computer Science or Software Engineering or equivalent work experience
• Commercial experience working within software engineering
• Experience of working with AWS and Azure Cloud Platforms
• Experience of working with REST APIs, Micro Service
  
  
  

Environment

• Able to work effectively within a fast-paced, changing, revenue focused environment
• Ability to work within a geographically distributed development team spread between multiple time zones and cultures
• Solves cross-functional technical problems of highest complexity
• Ability to take ownership and drive to resolution
  
  
  

Product / Technical

• Understanding of contact center software and applications
• Front-end UI: ReactJS, HTML5, CSS, NodeJS, Mocha
• Programming languages such as Java, Go, Python
• REST API/microservice applications: Java, Spring Boot, Spring Cloud, junit
• SQL/NoSQL databases: PostgreSQL, SQL Server, MongoDB, DynamoDB
• GIT, JIRA, Confluence
• Containerized runtime environments: Docker, Kubernetes
• Cloud hosting services: AWS, Azure, GCP
  
  
  

Professional / Task

• Able to work independently under general direction towards predetermined longer-term goals
• Evidence of suitably complex requirements which have been designed by yourself
• Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives
• Experience of software development within a team
• Understanding of software development life cycle methodologies
• Passionate about customer success
• Experience of working with Front-end UI: ReactJS, HTML5, CSS, NodeJS, Mocha
• Programming languages such as Java, Go, Python
  
  
  

Personal

• Ambitious, motivated, eager to learn and demonstrate value
• Passionate about customer success
• Ability to follow process but to remain flexible in achieving project objectives
• Good written and verbal communication skills
• Good analytical and problem-solving skills
• Able to perform under pressure and maintain attention to detail
• Demonstrable examples of good work ethic
• Able to pass a background check subject to local laws and legislation
  
  
  

Specific Qualifications & Accreditations

Desirable:

• Degree level education in relevant discipline
• Relevant industry certifications/qualifications