Senior Software Engineer - GammaLabs

Manchester, England, United Kingdom

12/20/2024

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

A Bit About Us

Gamma is the only UK-based B2B communications provider that empowers business for good, for teams that want simple, intuitive experiences in an era of increasing complexity. 

The SmartAgent team, where you would be working, builds software with AWS and Amazon Connect to bring these experiences to enterprise-scale contact centres across the UK, Europe and the US. We're passionate about supporting agents, supervisors and administrators in their roles by bringing everything they need into a single 'pane of glass', supporting accessibility needs and supercharging the team using AWS AI services and Generative AI. 

Who are we looking for?

We’re seeking an experienced Senior Software Engineer to join our dynamic Manchester-based team, dedicated to developing and advancing SmartAgent , our enterprise- grade Contact Center as a Service ( CCaaS ) solution based on Amazon Connect.

In this role, you’ll drive the design and implementation of innovative features and agent interfaces, leveraging serverless AWS architecture to deliver high-impact solutions to large-scale enterprise clients across both public and private sectors.

What will you be doing day-to-day?

• Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof.
• Working to support other engineers with mentoring, coaching - if you have your own team ; 1:1s and bi-annual reviews too .
• Being key in supporting with production incidents to quickly diagnose, mitigate and fix issue s.
• Providing technical guidance to team members including areas; architecture, observability, alerting, documentation, costs and scalability.
• Using your experience to spot problems before they become an issue, flagging up areas of tech debt and supporting team members with peer code reviews.
• Develop new features and functionality for SmartAgent and bespoke customer solutions , whilst maintaining the stability of existing codebase, using AWS serverless, TypeScript , Node . js and React.
• Use JavaScript unit tests to ensure a high level of coverage across the platform and applications.
• Actively seek out and drive potential improvements to codebases, architecture, coding practices, tooling and ways of working .
• Supporting with production releases via CICD pipelines to ensure service isn’t impacted .
• Develop REST APIs, i ntegrate with third party services and AWS services where required , ensuring best practice s are adhered to , integrations are stable , tested and well documented .
  
  
  

What You’ll Need

• Experience using, and strong working knowledge of TypeScript / Node .js
• Experience developing applications using React
• Experience with Serverless AWS Services; DynamoDB, Lambda, API Gateway, SNS, SQS etc
• Experience with Event Driven Architecture; EventBridge , Kinesis, SNS etc
• Experience with JavaScript unit testing (React & Jest)
• Experience Supporting code deployments with IaC , Terraform, Serverless Framework and Cloudformation
• AWS Certification is highly beneficial
  
  
  

What do we offer?

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme
  
  
  

A few things to note

• This is a hybrid role; we require you to be in our Manchester office at least 2 days a week.
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
  
  
  

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.

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