Senior Support Engineer

Basildon, England, United Kingdom

3/21/2025

Job Description

The opportunity

Leonardo Electronics UK (LEUK) has an exciting opportunity for the position of Senior Support Engineer to work within the Customer Support and Service Solutions (CS3) Rotary Wing Delivery Team (RW DT) which provides an availability and technical support service to the Ministry of Defence (MoD). This role will be Customer focused on providing technical support for LEUK assigned Avionics equipment and will be primarily based at the customer’s Main Operating Base for Royal Navy Merlin Helicopters in Helston, Cornwall, although some home working will be possible.

What You’ll Do As The Senior Support Engineer

• As a member of an integrated dynamic team you will work directly with the customer and industry partners at the customers site in Helston, under the management and direction of the RW IOS Team which is based in Yeovil. Establishing and maintaining good working relationships is essential to the success of the Delivery Team output
• Provide technical support and recommendations to the Engineering Authority and Customer, on subjects that include modification standards, component part numbers, maintenance operations and support equipment for Rotary Wing avionics systems.
• Be responsible for the coordination of Leonardo assigned workshare technical queries and fault investigations ensuring that all actions are undertaken.
• Identify reliability trends and recommendations for reliability enhancements. Identify and develop opportunities for reduction in service delivery costs via innovation and continuous improvements of the supply process.
• Co-ordinate and undertake (as required) technical support activities at Customer Main Operating Bases (MOB) such as testing of aircraft systems as directed and authorised.
• Identify Technical Publication update requirements and manage the co-ordination and closure of Unsatisfactory Feature Reports.
• Contribute to Support Policy Statement reviews and Integrated Logistics Support (ILS) modelling activities making recommendations via the Engineering Support Manager (ESM) and Service Delivery Manager (SDM).
• Liaise on a day-to-day basis with the Customer to understand emerging technical issues and communicating to the RW DT via the Technical Support Officer (TSO).
• Provide technical support to the IOS supply chain, Range Manager and Component Maintenance Facility Manager.
• Provide regular inputs to contracted Project reports and ad-hoc support to wider business activities as directed by the ESM.
• Participate in training and development activities as identified and conform Company engineering processes, quality procedures, and standard practices as well as Health, Safety Environmental requirements.
  
  

What We Need From You

Key Skills Required

• Technical understanding of modern avionic systems.
• Well organised and in possession of efficient administration skills.
• Possess excellent communication skills
• Task ownership, accepting responsibility to deliver responses to agreed schedules.
• Highly motivated, with the aptitude to learn new skills whilst striving for excellence in engineering
• Proficient in the operation of Information Technology.
• Flexible with time management.
  
  

We would like to hear from you if you have a combination of the following

• Possess an avionics engineering background, preferably in Rotary Wing.
• Have experience working in a Military Aviation Authority (MAA) regulated environment, either as a member of the armed forces, civil servant or civilian contractor.
• Have a working knowledge of engineering management information systems GOLD Esp, Interactive Electronic Technical Publications, Resolve, Serena TQS and UK NCB CSIS.
• Be competent in producing technical reports, power point presentations and spreadsheet information to a professional standard.
• Have a working knowledge of the MoD Supply Chain Management system and tools (MJDI).
• Highly developed problem solving abilities and be able to apply them in an engineering support environment.
• Excellent communication skills with the ability to interface with all levels of the Authority and industry daily, including the confidence to lead and present to Joint Industry / Customer / Supplier meetings and teams.
• Excellent organisational skills, be able to accept responsibility, with strong administrative and IT skills and a ‘can do’ attitude. The ability to be adaptable and flexible to the changing needs of a Service Delivery environment.
• A good working knowledge of Microsoft IT tools including but not limited to Excel, Word and PowerPoint.
• Be prepared to occasionally travel to various locations within the UK, so a full UK driver licence is essential.
  
  

Security Clearance

You must be eligible for full security clearance. For more information and guidance please visit https //www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working Flexible hours with hybrid working options. For part time opportunities, please talk to us
• Company funded flexible benefits Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Holidays 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Pension Award winning pension scheme (up to 15% employer contribution)
• Wellbeing Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity)
• Lifestyle Discounted Gym membership, Cycle to work scheme
• Training Free access to more than 4000 online courses via Coursera and Linkedin Learning
• Referral Incentive You can earn a reward for successfully referring a friend or family member
• Bonus Scheme in place for all employees at management level and below
  
  

For a full list of our company benefits, please visit our website here.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.

Primary Location

GB - Yeovil - Lysander Rd

Additional Locations

GB - Basildon, GB - Bristol - Coldharbour Lane, GB - Luton - Cap. Green 300, GB - Southampton

Contract Type

Hybrid Working

Hybrid