Senior Technical Caseworker

Integrar is a specialist division of Knights, the UK’s largest legal and professional services business outside of London. With 1500 colleagues across 26 locations our strong organic growth, combined with several high-quality recent acquisitions means we are now a more diversified business with strengthened positions in our key target markets.

Integrar specialises in delivering remortgage services for lending institutions and intermediaries such as banks, building societies, mortgage brokers, estate agents and financial advisors. Our teams provide a fast and efficient service without compromising on quality and the personal touch.

About the role

As a Senior Technical Caseworker for Integrar you will manage a caseload of complex remortgage instructions through to completion in a fast paced, professional, team environment. Remortgage instructions that qualify for the Technical Caseworker Team include transfers of equity, defective title, deeds of postponement, complex restrictions, estate rent charges and shared ownership. The role requires knowledge of remortgages or sale/purchase conveyancing and a passion for delivering a high quality of work.

Responsibilities:

• Managing a high-volume, technical caseload of approximately 180 new remortgage instructions per month.
• Ensure the case management system is used to process all relevant aspects of the transaction.
• Liaise with the client, borrower and other external parties via phone and email and within agreed SLAs, ensuring all parties in the transaction up to date at all times.
• Carry out title investigations, draft appropriate legal documentation and deal with title indemnity insurance policies where required.
• Proactively drive cases forward by requesting and chasing information from third parties which are required to complete technical work.
• Calculate and apply appropriate Stamp Duty Land Tax.
• Deal with estate rent charge deeds.
• Check leases, including shared ownership, and liaise with freeholders, management companies & registered providers.
• Assist with post-completion matters and ensure the lender’s charge is secured as a first legal charge.
• Work collaboratively as part of the Technical Team, supporting and providing technical guidance to other members of the department as and when required.
• Assist with other ad-hoc tasks as required or directed by a Team Leader/Manager.

What does Knights offer?

• You will be part of a One Team culture that promotes direct responsibility with an expectation to always deliver the best service possible for clients within a collegiate, team-based environment.
• You can help change the way we all think about and deliver the future of legal and professional services in a friendly, caring business, with little (if any) hierarchy.
• Our culture of positivity and transparency, provides a great platform for people to take their careers to the next level.
• We have an exceptional office environment and facilities at The Majestic in Leeds city centre.
• Excellent training and induction programme for all new starters; an engaging on-site training team will give you the skills and knowledge to succeed in your role.
• Great work-life balance with employee wellbeing and healthcare benefits.
• Excellent benefits package makes Knights a great place to work and includes 23 days annual leave, birthday gift vouchers, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.

What are we looking for in a candidate?

• Experience in a similar remortgage or purchase/sale conveyancing role.
• Experience in dealing with estate rent charges and shared ownership schemes is desirable.
• Strong commitment to client care and to providing a friendly and helpful service.
• Ability to take ownership of a volume caseload and to work in a high volume environment.
• A self-starter with a ‘can do’ approach to work, used to demonstrating initiative, intuition and decision-making capabilities.
• Affinity for learning/using technology, in particular experience of using a case management system is beneficial, and training will be provided on how we leverage technology for efficiency.
• An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets.
• Demonstrates a high level of accuracy and attention to detail, ensuring that processes, procedures etc. are followed accurately.
• A flexible and adaptable approach to work.
• Excellent written and verbal communication skills.
• Experience of working within a team environment and supporting others.