Senior Technical Program Manager, Quality Technology & Solutions (QTS)

London, England, United Kingdom

12/19/2024

Description

At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The intense focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA.

The Quality Technology & Solutions (QTS) team is an integral part of the EU Quality organization. Although we primarily serve the EU region, our innovative solutions and strategies have a global impact. We are a diverse and dynamic team comprising Software Development Engineers (SDEs), Business Intelligence Engineers (BIEs), Data Analysts, and Process Experts. Our mission is to design and implement cutting-edge technological solutions that enhance operational efficiency, drive quality assurance, ensure inventory control, and reduce concessions. By leveraging advanced technologies and data-driven methodologies, we aim to deliver impactful solutions that support Amazon's commitment to excellence and customer satisfaction.

The QTS team is seeking a Senior Technical Program Manager to lead transformational initiatives which enable QTS to further grow its products to customers internationally and expedite AI adoption. The ideal candidate will be comfortable in a fast-paced, dynamic environment, a great communicator, and a creative problem solver.

Key job responsibilities

• Define business opportunity, long term vision and roadmap for our product offerings.
• Capture voice-of-the-customer and anecdotes first hand, and generate buy-in with customers and stakeholders for initiatives.
• Work with in-house global supply chain, transportation and logistics teams to identify and scale new tech capabilities and projects.
• Collaborate with engineering and process teams to drive the delivery of initiatives.
• Own reporting of their programs, involving and aligning internal & external stakeholders.
• Work closely with technical leaders and program managers to compose and influence product improvement roadmap.
• Design mechanisms to ensure long-term product and business success.
• Own and drive strategic product communications (e.g., decision narratives, investment proposals) with senior leaders and executives.
• Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings.
  
  

A day in the life

At the start of the day you will join a scrum session with the engineering team, to understand the team's project delivery status and to help unblock them if necessary. During the day you may update project documents and status reports, dive deep into a project's tracking and finer details, or disambiguate a project risk or issue. In the afternoon you may lead a leadership review or connect with a partner team in Seattle or Toronto.

Basic Qualifications

• Experience in technical program management working directly with software engineering teams
• Experience developing and executing/delivering product and technical roadmaps
• Experience owning/driving roadmap strategy and definition
• Experience managing cross-functional programs and release schedules
• Experience building and evaluating system-level technical design
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• Experience working directly with engineering teams
• Experience in system design
  
  

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon UK Services Ltd.

Job ID: A2858052