Senior Underwriting Operations Technician (12 months FTC)

ABOUT US

Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Copenhagen, Miami, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website www.chaucergroup.com

Job Profile Summary

This role works within the Operations Business Partnering team, which is responsible for ensuring that Chaucer captures, processes, reports and controls business data correctly and efficiently. The Team also has responsibility for managing third party business partners involved in these data management processes.

This role offers an excellent opportunity for an experienced insurance professional to take a senior level position, drive operational excellence, and contribute to the success of the Operations Business Partner team.

Role is hybrid, 2 days in our London office.

Job Description

• Daily monitoring of dedicated mailbox ensuring all queries are answered within SLA

• KPI/CRM monitoring

• Completion of daybook entries and Wizards where necessary

• Attaching slips in main workflow system and data enrichment

• Checking Charisma entries, investigating anomalies and reporting on quality

• Co-ordinating exception reports and addressing issues using RCA

• Close liaison with Business Partners and Velonetic technicians

• General maintenance of policy history, which involves organisation and filing

• Preparing and distributing weekly reports to other departments

• Assist in the maintenance, review and updates to Business Partner procedure manuals

• Preparation of materials and attendance meetings as required by the Business Partner

• Answering queries from Chaucer's outsourcing team

• Supporting Underwriting teams in daily tasks

• Debt analysis

• Support UAT as required

• Deputise for Operations Business Partner during peak periods or leave

• Identify opportunities to streamline operations and improve efficiency

• Review work of junior technicians to ensure accuracy, offer training where necessary

• Support ad hoc requests from the Head of Operations Business Partnering & Group Head of Operations

Skills and Competencies

• Word & Excel - intermediate

• Previous experience in an insurance technician role

• Good numeracy

Why Chaucer

An established market leading Insurer, where over the past 5 years, the Chaucer Group has seen significant and successful growth. In 2019, we wrote $1.4bn of Gross Written Premium, closed 2023 with $2.7bn, and are on track to write well over $3bn in 2024.

This is an exciting time for Chaucer; we have the people, the platforms, the expertise and the relationships to continue our recent success. We will remain focussed on the areas where we can provide the most expertise and value to our brokers and clients.

Hybrid working

We have no appetite to change this, whilst the market is steadily moving back to 4/1 working days, we are continuing to operate on a much more flexible hybrid basis with Heads of teams working closely with employees to strike a balance of what works best in their area. Our approach has been immensely popular and a successful way of working for the business and all employees at Chaucer.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

Benefits - Extensive, non-contributory benefits, including pension, medical insurance, life insurance, flexi benefits, options for buying and selling holidays, not to mention a diverse and inclusive culture, we pride ourselves on managing employees welfare. We have a wide range of other benefits on offer.