Service Administrator

Ilford, England, United Kingdom

12/10/2024

Would you like to be part of a team that helps improve the health and wellbeing of people experience problems with drugs or alcohol?

The Role

Our service administrators are vital to ensuring that Via delivers caring, non-judgemental, welcoming, safe and high-quality support to people who use our services, their loved ones, and other professionals we work with.

Service administrators support a range of tasks and activities that ensure our services run effectively. This includes:

• front-of-house support, welcoming visitors and service users and ensuring they feel respected and valued and taking calls and messages.
• administrative duties such as data entry and processing invoices
• monitoring reception areas and notice boards to ensure they are pleasant, welcoming, and display up-to-date and required key information about the service.
• maintaining strict information governance procedures when handling sensitive personal data.
• being able to communicate empathically and non-judgementally with a wide range of people from different backgrounds and experiencing different challenges and complexities around their physical or mental health.
  
  

The Service

Via deliver several services for the London Borough of Redbridge including smoking cessation, sexual health, and drug and alcohol support for adults and young people. The teams are mostly based in the main hub in Ilford Town Centre but may spend time in other satellites and locations within the community. The administration team work alongside doctors, nurses, healthcare assistants, recovery practitioners, health trainers, apprentices, peer mentors, and volunteers.

Location

The role is based at our main hub in Ilford, a short walk from the Elizabeth Line station but at times may involve travel to external meetings and other locations as needed.

To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities visit our Benefits Package

For an informal discussion about the role, please contact Nafisa Raja, Senior Administrator on 0300 3034612 or

The closing date for applications is Sunday 29 December at midnight. We encourage you to apply early as we may close the advert early if we receive a high number of suitable applications.

Interviews are likely to take place during week commencing 6 January 2025.

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.