Service Advisor

Macclesfield, England, United Kingdom

12/20/2024

Join the LSH Auto family as a Service Advisor, where your customer service skills will be paramount to ensuring a top-tier experience for our valued clients. You will serve as the primary liaison between our customers and the service department, helping to facilitate a smooth service process.

Your key responsibilities will include:

• Welcoming customers and managing service appointments effectively
• Documenting customer concerns and vehicle issues with attention to detail
• Providing clear and accurate estimates for service costs and timelines
• Coordinating with technicians to ensure timely and efficient service
• Updating customers on their vehicle status and recommended services
• Effectively handling customer inquiries and resolving any concerns
  
  
  

Requirements

The ideal candidate should possess:

• Demonstrated experience as a Service Advisor in the automotive sector
• Exceptional communication and interpersonal skills
• Strong organizational skills and the ability to prioritize tasks
• A solid understanding of automotive systems and maintenance
• Ability to thrive in a dynamic and fast-paced environment
• Proficiency in service-related computer applications
• A valid driver's licence
  
  

If you have a passion for customer service and the automotive industry, we invite you to apply and be part of our exceptional team!

Benefits

• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform and PPE provided