Service Architect

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decision

s.


We are looking for a Service Architect to join our Customer Service Design func

tion.


The Customer Service Design (CSD) team architects all of Computacenter’s Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Ent

erprise.
Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range o

f skills.
As part of the Service Architecture team, your work will be vital in growing Computacenter’s Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change

the world.

Wh

• at you’ll do
  
  Develop and detail creative solutions for managed services tenders in the enterprise area (primarily network services) that inspire your customers
• and colleaguesIndependently manage designs within your services and follow prescribed processes to jointly create a coherent s
• olution designPresent and defend your design Computacenter internally and also in customer proposal presentations or negotiations, maintaining close contact with you
• r stakeholdersYou design portfolio-aligned solutions, together with our sales teams, partners, and service units acros

s our company.

• What you’ll need
  
  Extensive experience with IT enterprise / network managed services environments and good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools,
• resource modellingExperience with integrating network and security services with remote and onsite operations into a consisten
• t service solutionDemonstratable experience building relationships and partnerships with communication and presentation skills, with the ability to present at internal and
• external audiencesIn addition to a high level of personal responsibility, analytical thinking and the ability to prioritise own workload and you follow prescribed processes and are collaborative