Service Coordinator

TSI Turbo Service International is a business specialising in the repair and service of marine exhaust gas turbochargers for the shipping industry. With offices/ workshops and partners across the globe, TSI offers 24/7 top service to customers worldwide.

About the role

Due to constant growth and development, we have an exciting new opportunity within our TSI team. The Service Coordinator will be responsible for the day-to-day coordination of engineers’ travel, service reports, spare parts, and customer interactions. This is a key support role within our global service network, where you will play a crucial part in ensuring seamless operations and high levels of customer satisfaction. You will be part of a friendly, fast-growing team and given the opportunity to travel internationally.

Job Title

Service Coordinator

Location

UK, Totton

Job Type

Permanent

Responsibilities:

- Travel Coordination:

Organise engineers' global travel requirements for our fleet of engineers, including flights, hotels, tunnels, and visas.

- Service Engineers

Work with engineers, to provide support before, during and following jobs. Whilst reviewing and liaising with technical team.

- Customer & Agent Liaison:

Communicate with customers and agents regarding engineers' attendance and updates during service work.

- Service Network Coordination:

Oversee coordination of worldwide service jobs, ensuring smooth operations and efficient service delivery.

- Parts & Tools Coordination:

Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.

- Service Reports & Administration:

Chasing engineers for service reports, ensuring technical approval through the in-house iTurbo system, and submitting completed reports to customers.

Assist in service quotations, invoice checklists and workshop report approvals.

- Database & Systems Management:

Maintain and update databases (e.g. iTurbo system) to ensure all service details, reports, and customer interactions are logged accurately.

- Engineer Support:

Assist with updating engineers’ skill charts, handbooks, and timesheet approvals. Reviewing and feedback to engineers.

- Service Follow-ups:

Perform follow-up calls to customers regarding services and logging all information into the database.

- General Administration:

Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.

On-Call Duty (One Week per Month):

You will be required to be on-call one week per month, providing support outside regular working hours on an on call rota.

Responsibilities while on-call include:

• Answering urgent calls from customers related to breakdowns or urgent service needs.
• Monitoring and responding to urgent emails or inquiries as they arise.
• Supporting the coordination of emergency service requirements in collaboration with the engineering team.

This will only be effective after training and there is still a supportive team available for any unknown areas that need to be covered during out of hours.

About the person:

• Proven experience in a service coordination or administrative role, within the marine logistics or engineering sector is preferred though not essential.
• Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Basic understanding of generic IT systems (Microsoft applications).
• A flexible and adaptable attitude, with the ability to quickly react to a dynamic work environment.
• Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.

What to expect in return

• Competitive salary with additional remuneration for on-call duty.
• Twenty-one days paid leave (plus public holidays).
• Private Pension.
• Employee Health Plan.
• On-site parking.

TSI Turbo Service International and Group Companies shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, colour, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.