Service Delivery Manager – Field Services
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Job Title: Service Delivery Manager - Field Services
Location: North West / Hybrid with travel into our offices as required
Salary: £40,228
Contract: Permanent
Hours: 36.25 hours per week
Closing Date: 11:59pm Sunday 15th June
Lead with Purpose. Deliver Care with Impact.
Are you a compassionate leader with a flair for operational excellence? We’re looking for a Service Delivery Manager to lead and develop our Field Services team, delivering critical 24/7 support to customers across our Technology Enabled Care and Emergency Home Response services.
At Progress Lifeline, we’re proud to make a difference every day-and we need someone who shares our values and drive to keep people safe, independent, and well cared for in their own homes.
What you’ll be doing
- Leading and supporting a team of operational team leaders and their field teams
- Overseeing emergency and routine visits to our customers 24/7, 365 days a year
- Monitoring and improving service performance, customer experience and outcomes
- Managing relationships with stakeholders and commissioners
- Driving innovation through people, process, and technology improvements
- Acting as a key safeguarding lead and championing person-centred care
What you’ll bring
- Proven experience leading dispersed and operational teams in a customer-focused service
- Knowledge of TEC, social care or health services
- Strong people management and coaching skills
- Confident in using data, workforce planning, and reporting
- Budget and contract performance experience
- Full UK driving licence and access to a car for work
Why Progress Lifeline?
We’re part of Progress Housing Group, a values-driven employer with people at our heart. We invest in you, support flexibility, and deliver work that truly matters. You’ll be joining a collaborative team where no two days are the same, and where your leadership will drive life-changing results.
How to apply?
Please head to our careers site and upload your most up to date CV, and complete our application form, including a short supporting statement outlining how your experience matches the role. If you require adjustments to support your application, please get in touch.
Ready to lead with purpose? Apply now.
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