Service Design Engineer

Crawley, England, United Kingdom

12/13/2024

The Service Design Engineer represents in nominated projects/product lines continuous improvement to the ‘abilities’ – installability, serviceability, upgradability, sustainability, etc, representing the user needs and ensuring adherence to related functional and non-functional requirements.

Overseeing implementation, testing and successful outcome in use and considering the solution lifecycle as well as representing end customer needs to drive services. The Service Solution is comprised of products, systems, infrastructure, knowledge and tools.

What You’ll Do At Elekta

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Service Design Team in the United Kingdom, which is currently a team of twelve team members.

In this exciting and diverse role, you will facilitate knowledge transfer both into the team and other functions, which can be enabled by rotation or secondment to aid or understand other areas of the business.

Responsibilities

• Leading Failure Modes, Effects & Criticality analysis to inform the serviceability.
• Initiating and participating in Service Design Continuous Improvement activities.
• Overseeing implementation of the abilities into products/solutions to achieve optimal though life costs.
• Initiating and stewarding Field Change Orders through the FCO process. o Knowledge transfer, creation, and maintenance.
• Undertaking and Facilitating Service Solution Verification, Validation and User Acceptance Testing activities.
• Supporting supply chain colleagues to ensure that 3rd party service agreement.
  
  

You will Contribute to:

• Decomposition of Service User Needs into Service Solution Requirements.
• Service Solution System trades, Level of Repair, Maintainability, Availability, Testability, etc. analysis.
• Supporting Clinical validation/Customer pilot
• The creation of technical publications.
• The creation of technical training.
• Failure Reporting and Corrective Action Systems.
• Corrective and Preventative Actions relating to field incidents / problems.
• Investigation and Resolution of Service Incidents.
  
  

What You Bring

• HND/HNC in an engineering or scientific subject or significant relevant experience.
• Proven hands-on electrical, mechanical, and control systems fault finding and repair skills on complex systems.
• Experience of working with customers face-to-face and remotely in high pressure situations.
• Understanding of industry standards such as ITIL, Agile SAFe, Project Management, ISO etc.
• Strong, proactive communication skills using all available tools. Concise and coherent written work.
• English language – education taught in English or having passed a Secure English Language Test (SELT) to at least level B1 (CEFR) or similar recognised test.
• Background working in a regulated medical environment supporting systems in the field.
  
  

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Life Assurance
• Car allowance
  
  

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Sarkar, nidhi.sarkar@elekta.com .

We are an equal opportunity employer

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.