Service Desk Analyst

Service Desk Analyst

Havant, Hampshire

Great salary, BUPA, benefits

Flexi Working, Full Training

We have an opportunity for an Operations Centre Analyst / Service Desk Analyst to join our Service Management team based on-site at Havant.

This is a fantastic opportunity for someone starting their career in IT and service management.

You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.

If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!

Key Responsibilities:

• Work closely with team members to support daily operations and tasks.
• Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
• Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
• Monitor servers and systems to spot and respond to any issues, using our event management tools.
• Assist specialist teams with resolving technical problems.
• Follow set processes and guidelines to fix incidents and problems.
• Provide updates on ongoing incidents, keeping everyone informed.
• Contribute to updating knowledge articles, helping improve the service desk’s efficiency.
• Help generate reports using data from our service management system.
• Support software rebuilds or deployments following system failures.
• Help with software configuration and deployment tasks.
• Occasionally support shift work and be flexible with shift coverage when needed.
• Assist the Senior Operations Engineer with various tasks, ensuring processes are followed and incidents are handled effectively.
• Work on improving service quality by reviewing incidents and making suggestions for improvements.
• Be proactive in learning new technical skills and knowledge from colleagues.
• Able to demonstrate reliability, a strong commitment to the role and maintain excellent timekeeping.

This is a great opportunity for someone eager to learn and grow in IT service management.

Working Hours: The working hours for this role are from 7 am to 3 pm, Monday to Friday, with occasional shift coverage as needed.

Required Skills, Qualifications and Experience

• Customer Service Experience: Previous experience in customer-facing roles, ideally in technical support or service desk environments, demonstrating a willingness to help solve problems and improve customer satisfaction.
• Adaptability and Problem-Solving: Demonstrates a proactive approach to challenges and can adapt quickly to new situations and technologies.
• Interest in IT and Learning: Enthusiasm to learn and grow within the IT field, with a willingness to take on new responsibilities and develop new skills.
• Process Improvement Mindset: Ability to identify simple ways to improve current processes and a willingness to suggest improvements.
• Analytical Thinking: Strong attention to detail with a growing ability to analyse and solve technical issues.
• Willingness to Learn New Systems: Comfortable learning new systems, applications, and tools that may not have been used in previous roles.

Equal Opportunity Statement

Lockheed Martin is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence.

By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.

We know that diversity of thought leads to better solutions for our customers.

Our top priority is finding the best candidate for the job and if you are interested in the position, we’d love to hear how you might contribute to our mission and our team and would encourage you to apply, even if you don’t believe you meet every one of the criteria set out in our job advert.

In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process. If you require assistance or adjustments to participate in the job application or interview process, please contact [email protected] or call 023 92 458 000.