Service Desk Engineer Jobs in Central London

London, England, United Kingdom

5/20/2025

Hybrid / WFH Optionsm CFP Energy (UK) Ltdto a software development team. The ideal candidate should have some experience in the support sector, making this an excellent opportunity for a support engineer to advance within a dynamic and rewarding organisation. Your primary responsibilities will include providing full-time on-site IT support, working with senior team producing activity reports. Walking customers through problem-solving processes. Following up with customers, providing feedback, and seeing problems through to resolution. Utilising excellent customer service skills to exceed customers' expectations. Ensuring proper recording, documentation, and closure of issues. Recommending procedural modifications or improvements. Preserving and growing your knowledge of help desk procedures, products, and services. Continuously improving knowledge and understanding of technologies used by the technology team, and suggesting improvements. A strong focus on educating end users in best practices. Ideal candidate: Ideally 1 - 2 years of experience in a help desk More ? Permanent GBP Annual