Service Desk Lead
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Service Desk Lead
Contract Type:12-Month Fixed-Term Contract (potential to extend)
Location: London, Hybrid (2 days pw office based)
Salary: £47,000 - £50,000pa
The British Horseracing Authority (BHA) is the governing and regulatory body for horseracing in Great Britain. It is the BHA’s role to act for and on behalf of the whole sport, with a key objective being to ensure the highest standards apply on and away from the racecourse.
We are seeking an experienced Service Desk Lead to manage our in-house IT Service function, improving the experience of technology for approximately 300–400 staff.
Your focus for the first few months will be to formalise and improve IT Service Management (ITSM) and IT Asset Management (ITAM) processes, baseline relevant metrics and establish key performance indicators (KPIs) that tell us if we’re heading in the right direction and begin to lay the groundwork for better incident and problem management.
Longer term you’ll play a pivotal role in improving our digital literacy, helping us get more out of our day-to-day applications such as O365, and build a more user centric service offering for devices and desktop applications.
To request a copy of the full description please email [email protected].
Equal opportunities
We acknowledge that having a diverse and inclusive workforce is fundamental to our success and we actively encourage and welcome applications from candidates of diverse cultures, perspectives, and experiences. People with disabilities or from ethnically diverse communities are currently underrepresented in the organisation and therefore we welcome these candidates to apply.
Please apply by completing this Application Form here, only candidates who have applied via the form will be considered. Our applications are anonymised in-line with our D&I initiatives and supporting documents are only provided to recruiting managers at interview stage.
The closing date for applications is 1 April 2025.
Should you require any reasonable adjustments, please contact us to provide further details.
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