Service Desk Team Lead

Role: Infrastructure Operations Lead

Location: Reigate, UK

Responsibilities:

• Manage a team of 5x 2nd line support engineers, and 3x Helpdesk Analysts who are the front line staff for all IT support queries. and act as point of contact for managing escalated service desk queries and incidents.

• Proven experience in managing and reporting on a service desk environment, encompassing incident management, problem management, change management, and asset management.

• Proven experience of 2nd line technical support with Microsoft platforms and networking across the board, with a focus on end-user technologies.

• Experience with implementing/updating Service Desk environments, ideally using Jira.

• Experience of working within an AWS Cloud environment, particularly managing EC2 instances and ideally AWS Workspaces (VDI).

• Prefer Reigate location 2/3 days per week.

Wipro is an exciting organisation to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.

Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

Contributory pension

Extra holiday purchase

Life insurance policy

Private medical insurance

Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.