Service Engagement Partner | S4 | Demand Management

Milton Keynes, England, United Kingdom

4/14/2025

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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Our Tech Team at Santander UK is growing, and we have an exciting opportunity for a Service Engagement Partner to help us continue leading the way in innovative banking.

Our Technology and Data organisation is adapting its operating model to match the overall strategy mapped out by the Senior Leadership Team. In this strategic role you’ll deliver the long-term vision for the management of the CIO Domains, as well as managing the current project landscape and change pipeline.

Join us in reshaping the future of Santander and help make a difference for our customers!

The difference you’ll make:

• Understanding and appreciating the Santander UK Technology stack and near-term demands translating this to business integration and planning outcomes, to realise customer benefit
• Visualising, reporting and communicating current and medium-term business demands forged by building and maintaining relationships with all CIO leads
• Understanding how technology can be used to simplify day to day operations and delivery, while contributing to the wider business vision and identifying opportunities for IT efficiencies
• Recognising and reporting on the KPIs for core service provision, highlighting trends, opportunities for improvement and alternative options for service provision
• Acting as the bridge between the Business and Technology domains to guide delivery priorities, technology choice and overall direction to exceed customer expectations
• Understanding the CIO Domains pipeline of projects and helping the CIO Domains to deliver on their current IT projects while acting as the escalation point for the CIO Domains into IT Infrastructure.
  
  

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Broad experience as an established Technologist with deep knowledge of how infrastructure and operations pervade all business delivery and value realisation
• Prior experience operating at the forefront of the Infrastructure, Operations and End User Technology team, with comprehensive stakeholder management, providing the intersection between Technology and Business
• Ability to plan and forecast the use of technology to realise business goals with practical and pragmatic approaches displayed to meet all stakeholders’ requirements
• Risk appetite understanding with a natural affinity to manage and mitigate yet ensure value is derived from deliveries that meet both Technology and Business demands
• Sound financial planning and forecasting with exposure to third party suppliers, recognising the need to utilise budgets wisely to meet goals
• Experience in Programme Management with a strategic, leadership-driven approach to managing IT infrastructure-related projects
  
  

It would also be nice for you to have:

• Prior experience in Pre-Sales or Business Development roles driven from a Technology response to Business challenges
• Consulting experience in the retail financial services industry based on Technology delivery with transformation a key driver to refresh and renew technology choices to meet business demands
• Current industry knowledge, recognising the potential and benefit that a hybrid on-prem and cloud approach can provide
• Prior exposure or fulfilment of Service Management functions and the application of this across a traditional on prem and cloud base infrastructure estate
  
  

What else you need to know:

This role is a permanent position to be based in Milton Keynes.

We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:

1st Stage – A 60 minute virtual interview covering a range of competency questions.

2nd Stage – A 60 minute formal interview covering both technical and competency-based questions. This will ideally be completed face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• £6,000 car allowance per year.
• Company funded individual private medical insurance.
• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, and health assessments.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
  
  

Benefits

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.