Service Engineer

Poole, England, United Kingdom

12/18/2024

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

Provide Service/Commissioning and aftersales support for all products offered by the company including large scale waste water management systems, Oily water separators and ballast water systems, Problem solving, Warranty resolution, Site surveys, Product installation when required.

Main responsibilities include:

• Independently carry out electrical and mechanical servicing of equipment and systems
• Liaise with the customer whilst on site with technical queries and questions
• Clearly and accurately document additional time, parts used and requests from the customer that could alter the agreed scope of supply, impact the job commercially and increase delays the completion date
• Feed back the documented changes to the Customer Support Engineers on a regular basis (daily or weekly as appropriate) with supported evidence to allow for accurate conversations with the customer
• Ensure that a defect log is accurately kept and shared with the Customer Support Engineers to aid with supplier and customer negotiations and product improvements where necessary
• Assist the ship staff with basic system training if required
• Provide timely detailed service reports and accurate feedback on all issues to the Customer Support Engineers
• Assist the engineering department and customers with mechanical - electrical installation, planning & design
• Assist with electrical design and system upgrades as required
  
  

Last application date: 18/02/2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.