Service Improvement Advisor

Job Title: Service Improvement Advisor

Location: Regular travel across the North of England

Hours: 37.5 per week

Salary: £34,892 per annum + £5,800 car allowance

Are you ready to make a real difference in the lives of older people? Do you thrive on inspiring change, sparking innovation, and driving excellence in care? If so, we want you to join our team as a Service Improvement Advisor and help us redefine what exceptional care looks like.

What does it mean to be a Service Improvement Advisor at Anchor?

• Set the Standard for Excellence: Work closely with care homes to deliver outstanding care aligned with our Inspire aspirational framework, focusing on Food & Nutrition, Wellness, Environment, and Care Practice.
• Inspire Change That Lasts: Lead dynamic workshops, one-on-one coaching sessions, and tailored improvement programmes to spark reflective learning and meaningful progress.
• Promote Innovation: Keep Anchor at the forefront of best practice care by staying connected with the latest research and initiatives.
• Motivate and Empower Teams: Guide and coach home managers and care colleagues, fostering a culture of care and inspiring them to embrace change and innovation.
• Collaborate Widely: Work hand-in-hand with residents, their families, and key stakeholders to create a truly person-centred approach to care.

Who are we looking for?

• Care Expertise: In-depth understanding of best practices, dementia care, holistic planning, and compliance with care legislation.
• Outstanding Communication Skills: The ability to inspire and connect with people at all levels, providing constructive feedback and fostering collaboration.
• Specialist Knowledge: Expertise in at least one of the Inspire aspirational framework areas (Food & Nutrition, Wellness, Environment, Care Practice)
• A Natural Leader: You bring energy, positivity, and the ability to coach and motivate teams to embrace change and deliver exceptional care.

If you’re ready to lead, inspire and transform care, we’d love to hear from you. Together, we can make later life something to truly celebrate.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated rewards website

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a member of Inclusive Employers, a Stonewall Diversity Champion and a signatory to the Care Leaver Covenant and HouseProud Pledge schemes.