Service Improvement Assistant

Job Details

The role of the Service Improvement Assistant will work across three services as follows:

Fife Community Support Service (FCSS) provides community and building based support across Fife for adults with a wide range of learning disabilities, physical disabilities, sensory impairments, autism spectrum disorders and other related needs. FCSS aims to progress the life skills of the people they support, enhancing their confidence and promoting their independence. The service is outcome-based, working closely with service users and their families to ensure support plans are driven by individuals’ own personal aspirations. FCSS are flexible and forward thinking and seek to delivery high quality, person-centred care and support aligned to the Health and Social Care Standards, the strategic objectives of the Health and Social Care Partnership (HSCP) and the National Wellbeing Objectives.

Fife Deaf Communication Service (DCS) are a small team who provide support to the D/deaf community at all stages of life, helping to remove barriers to communication and providing advice and support about hearing loss. They work to develop communication, improve awareness and help to enhance the quality of life for the people they support. DCS are also a primary stakeholder in the development and delivery of the Fife BSL Local Plan for 2024 – 2030.

Fife Appropriate Adults service support vulnerable people when they have a reason to speak to the police (as a victim, a witness, or someone suspected of a crime). The role of the Appropriate Adult is to make sure that the person understands what is being said to them and any procedures they are part of. They don’t provide legal advice or support but are there to help with communication and understanding between the person they are supporting and the police.

All three services are part of Adult Services Resources which sit within the Complex and Critical Care portfolio under the HSCP.

If you relish a challenge and have a passion for assisting in the improvement of service standards, the outcomes of people we support and contributing to the HSCP Quality Assurance performance reporting, then Fife Health and Social Care Partnership will provide a great opportunity for you to realise your potential and influence important changes and developments.

This is an exciting opportunity to support the implementation of continuous service improvement and ensure compliance with policy, regulatory and statutory requirements in the delivery of responsive, efficient and effective services. The role will work under the direction of the Service Improvement Officer to develop outcome-led systems to monitor and understand performance across the services and assist in developing responses. Core areas will include staff recruitment, staff induction, staff training and development, care planning and risk management.

Within the role of Service Improvement Assistant, you will:

• Monitor service quality and performance in relation to training and recruitment, ensuring compliance to relevant legislation, standards, specification and policy.
• Record, collate, analyse and report findings from audits and quality reviews to the Service Management Team.
• Support the review of current service training and recruitment processes and contribute to the development of new systems.
• Develop and maintain internal web-based information systems.
• Manage delegated workload to meet organisational and individual deadlines, whilst maintaining a high-quality service.
• Positively represent the services at all levels within and outwith the HSCP.

The Person

The successful candidate will be highly motivated, passionate and organised. Must be kind and able to demonstrate knowledge and understanding of the social care sector, the needs of the workforce and the needs of service users.

We are looking for someone who:

• Has SCQF Level 7, SVQ Level 3 or equivalent (or a willingness to achieve this).
• Has excellent IT skills and the ability to work with Fife Council Digital Systems.
• Has proven experience in the use of Microsoft tools e.g. Word, Excel and Forms.
• Experience of collecting, analysing and interpreting data is desirable.
• Experience within a regulated care environment and knowledge of current regulatory, policy and statutory requirements in the delivery of care is desirable.
• Is able to support the service to be compliant and continue to meet high standards of quality care.
• Has experience of undertaking quality and compliance audits in line with service, regulatory and contractual requirements.
• Is proactive and goal-focused.
• Is able to take ownership, organise and cope well under pressure.
• Has experience of identifying work priorities and delivering work to tight deadlines.
• Has the ability to travel throughout Fife.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme.

We are currently shaping our future workstyles however, in light of current advice, we are introducing blended home/office working that will include office access days each week with homeworking for the remainder of your working time.

For more information, please contact: Katie Jones, [email protected]