Service Improvement Manager
Company
Location
Cambridge, England, United Kingdom
Posted At
5/21/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
Are you an experienced service improvement professional looking to make a meaningful impact in a city that values it's residents and communities?
Cambridge City Council is seeking a Service Improvement Manager to join our City Services team. This vital role focuses on enhancing service delivery across housing, open spaces, and environmental operations. You'll play a key part in ensuring improved customer experience and driving strategic change across multiple service areas.
You'll lead on complaints management, disrepair cases, Freedom of Information requests, reports of damp, mould and condensation (DCM) and performance improvement initiatives. Through smart use of data and collaborative leadership, you will help us deliver a more responsive and accountable service for our residents.
We're looking for a proactive and collaborative leader with a strong track record in service improvement, ideally in housing maintenance or a local government context. You'll be a confident communicator, analytical thinker, and skilled at influencing others to drive positive change.
You'll bring:
What we offer:
Contract: Permanent
Salary: £40,476 - £45, 781 per annum (City Pay Band 6), pro rata for part time.
Location: This is flexible - On site working required part of the week at Cowley Road with another council office. You will be able to balance our work location accordingly.
If you would like an informal chat, please contact Brigitte Wilson on 07395 356427 or [email protected]
Application Process:
To be considered for this role, please scroll below and click APPLY
If you are an internal candidate you can apply by logging in to you Employee Self-Serve (ESS) and access the 'Useful Links' (top right of the dashboard, under the person icon) ad click on 'CCC Job Opportunities'
Recruitment Timetable: if you would like to be considered for this role, you will need to apply by 4 June 2025
Cambridge City Council is an equal opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Are you an experienced service improvement professional looking to make a meaningful impact in a city that values it's residents and communities?
Cambridge City Council is seeking a Service Improvement Manager to join our City Services team. This vital role focuses on enhancing service delivery across housing, open spaces, and environmental operations. You'll play a key part in ensuring improved customer experience and driving strategic change across multiple service areas.
You'll lead on complaints management, disrepair cases, Freedom of Information requests, reports of damp, mould and condensation (DCM) and performance improvement initiatives. Through smart use of data and collaborative leadership, you will help us deliver a more responsive and accountable service for our residents.
We're looking for a proactive and collaborative leader with a strong track record in service improvement, ideally in housing maintenance or a local government context. You'll be a confident communicator, analytical thinker, and skilled at influencing others to drive positive change.
You'll bring:
- Proven experience leading service or performance improvement initiatives in a complex organsation.
- Strong working knowledge of housing-related legislation (e.g Housing Ombudsman Complaints Code, Awaab's Law, Freedom of Information Act).
- Experience managing teams and collaborating with senior stakeholders.
- Excellent organisational, problem-solving, and data-handling skills.
- A good standard of education (degree and/or project management experience desirable).
What we offer:
- Family friendly policies
- Agile and flexible working
- Generous annual leave allowance 25 days' per annum, raising to 30 days' after five years continuous service; plus 8 days public holidays (pro rata for part time).
- Annual leave purchasing scheme
- Access to the highly values Local Government Pension Scheme (LGPS)
- Additional Voluntary Contribution (Shared AVC) Scheme methods.
- Confidential advice and support via the Employee Assistance Programme
- Health and well-being programme
- Professional Membership Fees paid for, dependent on the role
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Staff reward and recognition framework
Contract: Permanent
Salary: £40,476 - £45, 781 per annum (City Pay Band 6), pro rata for part time.
Location: This is flexible - On site working required part of the week at Cowley Road with another council office. You will be able to balance our work location accordingly.
If you would like an informal chat, please contact Brigitte Wilson on 07395 356427 or [email protected]
Application Process:
To be considered for this role, please scroll below and click APPLY
If you are an internal candidate you can apply by logging in to you Employee Self-Serve (ESS) and access the 'Useful Links' (top right of the dashboard, under the person icon) ad click on 'CCC Job Opportunities'
Recruitment Timetable: if you would like to be considered for this role, you will need to apply by 4 June 2025
Cambridge City Council is an equal opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Advertise with us by contacting: [email protected]
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