Service Manager

London, England, United Kingdom

6/2/2025

An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a Theatre Service Manager covering the Westmoreland Street site.

We are looking for a dynamic leader, who is passionate about quality, patient-centred care, and our people. You will work closely with the wider theatres and WMS team to support the operational running of the department while also driving improvement across the clinical services.

The WMS Theatre Service Manager is an exciting role, providing key operational leadership across 7 operating theatres. The role is pivotal to the successful running of operating theatres at Westmoreland Street and works closely with the WMS Theatre Senior Nurse, as well as managing the Admin Team Leader for theatres.

This is a dynamic leadership role focused on optimising theatre productivity, ensuring financial efficiency, and delivering effective procurement processes at Westmoreland Street Theatres. The successful candidate will work in close partnership with clinical and operational teams to improve utilisation, reduce waste, and deliver high-quality patient care in a complex surgical environment. They will lead on performance monitoring of theatre productivity metrics, from list utilisation and cancellation rates to start/finish times, using validated data to drive improvement projects.

This post holder will also have key responsibility for theatre financial management, delivering cost improvement plans (CIPs), supporting capital business cases, and overseeing procurement to secure value for money. Along with the Senior Nurse, they will act as the operational lead for estates and equipment within theatres, liaise with external providers, and ensure that resources are aligned with service needs.

We are seeking a proactive and analytical individual with a passion for operational excellence and a collaborative approach to leadership.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.  

We provide first-class acute and specialist services across eight sites:  

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
  
  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. 

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For further details / informal visits contact: Name: Alice Hancock Job title: General Manager Email address: [email protected]