Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
In the role of Service Marketing Leader, International (m/w/d) (Maternity leave replacement) you will be a member of the Global Service Growth & Marketing team, who will work across all BUs and Functions with the focus on the International & China market, to help identify service business growth opportunities and capitalize on them
Collaborate with service commercial & growth leaders to create a Service portfolio of Service Contracts, Value added Services and other OEM Solutions to drive revenue growth for the Service business.
What will you be doing?
- Collaboration - establish a broad set of relationships across Smith & Nephew and with the service, sales and marketing teams in particular, to support the new organization.
- Service Portfolio – collaborate with stakeholders across franchises at to help build a portfolio of Service offerings
- Create/acccelerate new tiered service offerings at different price points and build a value proposition for the same.
- Track Contract capture rates and other KPIs/dashboards for Service across key business units and put strategies in place to increase these rates.
- Identify new value-added service offerings like OEM solution, EMR/PACS integration service etc. to add to the service portfolio to drive revenue growth.
- Analyze service pricing across various segments and drive necessary action to correct these where required.
Support the development of sales and marketing plans for the Service business.
- Development of customer insights and industry benchmarking to ensure competitive service offering.
- Business planning & forecasting – collaborate with Finance and other counterparts to deliver commercially focused plans and set appropriate performance targets, backed up with action plans.
- Build processes within the Salesforce ecosystem to enable service commercial management
What will you need to be successful?
- Education: Bachelor’s degree, master’s preferred
- Experience: 5-10-year work experience in Medical Devices or Technology industry in Sales, Marketing or Operations roles, experience in Service strongly preferred
- Demonstrated ability to utilize data for effective decision making
- Experience in using SAP, Salesforce.com and/or other ERP/CRM platforms preferred.
- Strong communication and consensus-building skills
- Demonstrated ability to drive change and establish new processes & procedures.
- Experience in digital marketing is highly desired
- Travel Requirements: Up to 20%
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
- Inclusion, Diversity and Equity: We are committed to Welcoming, Celebrating and Thriving on Diversity. Learn more about our Employee Inclusion Groups on our website.
- Compensation: Generous Annual Bonus and Pension Schemes, Save As You Earn share options.
- Social Responsibility: One extra day off each year for volunteering activities, so we can give back to our communities!
- Your Wellbeing: Employee Assistance Program (Mental Health), Life/Accident Insurance and much more
- Flexibility: Adaptible working hours and possibility to partly work from home
- Extra Perks: Depending on location / country we offer benefits like health insurance, discounts on fitness clubs, local public transport as well as bicycle leasing (JobRad)
Please apply with your CV (PDF, English) and feel free to
not include personal information like e.g. age, photo, nationality or family status.
Smith+Nephew is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Smith & Nephew GmbH, Kalina Kagan (she/her), Talent Acquisition Specialist, Van-der-Smissen-Straße 9, 22767 Hamburg
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