Service Operations Coordinator

Service Operations Scheduler

We cannot offer sponsorship for this role either now or in the future so you will need to have full rights to work in the UK to be able to progress forward.

Job Summary

To proactively supervise a number of service schedulers and ensure that they plan, organize, deliver and manage the Service planned deliverables to meet & exceed customers' requirements, Company quality standards, and achieves agreed targets and level of profit.

Your objective is to deliver all Planned Maintenance & Non-Contract Sales in line with KPI’s. You must be commercially & operationally astute, with the ability to understand how our clients' business needs and ensure that we as a business are achieving those targets.

Analytical, with the ability to identify trends, risks and resolutions; you will be confident, credible and be a main point of escalation for the schedulers under your supervision.

Duties & Responsibilities

• Planning of Maintenance and remedial works
• Ensure service delivery targets are managed, with focus on optimising the deployment of the engineers.
• Coordinate with other departments to ensure standards of service delivery to customers.
• Liaise with your manager in highlighting performance issues concerning the regions’ engineers.
• Compiling weekly/monthly service reports
• General office duties, answering telephone enquiries and re-directing calls.
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
• Assist the Scheduling manager to achieve Service Sales targets and hence to obtain results that reach or exceed the target parameters.
• Act as point of escalation for the schedulers under your supervision and our customers
• Create an environment in which personnel are encouraged to contribute to the development of the Service Department and their own careers

Qualifications / Skills / Experience

• Previous planning experience, preferably with field engineers.
• Previous supervisory experience
• Experience of working with bespoke planning software, arranging service engineers’ calls.
• Liaison with parts supply and sales departments.
• Telephone skills.
• Computer literate.
• Accuracy and attention to detail.

Person Specification

• Team worker
• Cooperative
• Conscientious
• Good communicator and organiser
• Able to cope well under pressure and work with minimum supervision
• Target driven

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.