Service Operations Manager

Service Operation Manager

Circa £55,000 + Benefits

Milton Keynes

Who Are We?

LEVC (London Electric Vehicle Company) has been a leader in sustainable mobility, renowned for our innovative electric TX taxi. Expanding on this legacy, we’ve launched LEVC Mtech, a sister company focused on revolutionising the UK passenger vehicle market. Backed by the Geely Group and driven by cutting-edge technology, LEVC Mtech is committed to delivering smart, energy-efficient vehicles that will accelerate the transition to a zero-carbon future.

Why Join Us?

At LEVC Mtech, we foster a high-performance, results-driven culture that thrives on speed, innovation, and adaptability. By joining us, you’ll:

• Work in a fast-paced environment where bold decisions and impactful contributions are valued.
• Have opportunities to grow quickly, develop new skills, and thrive in a dynamic industry.
• Be part of a team focused on driving innovation, delivering results, and shaping the future of sustainable mobility.

The Opportunity

LEVC Mtech is leading a project to introduce a range of new energy passenger vehicles tailored for the UK market. We’re looking for ambitious individuals who want to make an impact in a company committed to innovation and sustainability.

If you’re ready to take the next step in your career and help drive change in the automotive industry, we’d love to hear from you!

About the role

Reporting into the Dealer Development Director the Service Operations Manager is responsible for developing, coordinating, and maintaining an efficient after-sales service system that aligns with company standards and customer expectations, focusing on enhancing user satisfaction through data analysis, process optimization, service capability improvements, and continuous system advancement.

⚡ After-Sales System Development & Maintenance

• Lead the development and integration of after-sales system modules to boost user satisfaction.
• Maintain and update the system’s standards, processes, and policies.

⚡ Service System Establishment & Improvement

• Design a robust after-sales service framework aligned with company standards and customer expectations.
• Continuously enhance the system by adopting best practices and innovations.

⚡ Data-Driven Service Operations

• Conduct analyses of service operation data to identify trends and improvement areas.
• Use insights to optimise operational efficiency and customer satisfaction

⚡ Operational and Revenue Analysis

• Evaluate operational capabilities and revenues to identify improvement opportunities.
• Work with the Aftersales Service Manager to implement corrective actions for sustainable growth.

⚡ Customer Experience and Complaint Management

• Support the creation of service IPs, marketing strategies, and customer care initiatives to enhance satisfaction.
• Assist in handling complaints, conducting Customer Satisfaction Index (CSI) surveys, and aligning after-sales strategies with business goals.

Experience to succeed

⚡ Bachelor’s degree in business, Finance, Automotive technology, Engineering, Customer Service or a related field.

⚡ Minimum of 5 years of experience in automotive service operations, preferably within a dealer group or car brand company.

⚡ Proven track record in after-sales service management.

⚡ Strong communication and interpersonal skills.

⚡ Proficiency in using digital tools and platforms for service operations.

⚡ Ability to analyse data and make informed decisions.

⚡ Adaptability and a willingness to embrace change and innovation.

Attributes

⚡ Team player with strong leadership qualities:

• A collaborative team player with the confidence to take the lead and guide other employees when necessary.
• Ability to build and maintain strong relationships with colleagues and stakeholders.

⚡ Results-oriented and proactive:

• Highly driven and motivated to achieve results in a fast-paced, dynamic environment.
• Proactive and resourceful in identifying and addressing potential challenges.

⚡ Resilience and adaptability:

• Ability to thrive under pressure and manage competing demands effectively.

⚡ Commitment to ethical standards:

• Adherence to the highest ethical standards in all aspects of the role.

⚡ Passion for the industry:

• A genuine interest in the automotive industry and a passion for delivering the best service possible.

What we can offer you

⚡ Competitive salary

⚡ Car allowance

⚡ 25 days’ annual leave plus bank holidays

⚡ Hybrid working available between base location/home

⚡ Life insurance, cycle to work scheme, and a salary sacrifice pension scheme

⚡ Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders

⚡ Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities)

⚡ Modern offices with access to amenities

At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.