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Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Purpose Of Position (Summary)
The dispatch team member is responsible for the correct return, to a specified location or station, the clean, repaired, launder kit, bagged to the customers requirements. The correct bagging, of clean kit is the standard we expect to contribute to the overall MSA customer experience. Working alongside your other Service colleagues, so that collectively the laundry is returned is returned back to brigades within the agreed 7 day turnaround objective.
A successful despatch team member will strive to get it right first time, be positive in their approach towards others, remain professional and respectful at all times, plus contribute to MSA's culture that upholds the core behavior values.
Tasks will be performed in a safe environment, actively participating into MSA's safety values and culture. The expectation is for all associates to adhere to all of MSA's safety requirements at all times.
Position Title: Despatch
Department : Service
Location: Yate Service Centre
Pay: £12.71 per hour plus 17.5% shift Allowance
Shift/Hours: 1st shift - 8.00 - 17.00 Monday - Thursday, 8:30-16:00 Friday
Responsibilities
- Understand the 7 day turnaround process and the goal of the service center
- Ensure you aid and contribute to the 7 day turnaround process
- Always escalate issues that prevent you from achieving the 7 day turnaround goal to a supervisor
- Always fold and pack garments correctly to meet presentation standards & brigade requirements
- Audit and double check garments/ tickets/ repairs before packing
- Be aware of day order and brigade days
- Liaise with Drivers when needed
- Complete and file all necessary paperwork and dispatch notes
- Follow the specified process for laundry that is couriered back to customers
- Be prepared to move sections and complete other work when needed, that you have been trained on to increase productivity or efficiency.
- Take part in a weekly housekeeping check /tidy up/ and cleaning exercise in your work area
- Ensure all equipment used is according to the training given and the specific requirements of the machines being used.
- Complete “Near Hits” for all unsafe acts, resolving if you can, and escalate to the supervisor
KPI’s
- An incomplete return of clean laundry not going back to a brigade within the 7 day turnaround time
- Customer Complaint of wrong location or wrong garments
- Paperwork that is filed when not a full return of kit has not happened
- Shortages not escalated to the supervisor so that the return of kit can be completed
- Specific packing instructions for customer Devon
- A minimum of one near hit a month
Qualifications
Experience (required):
- Well organized and systematic approach to daily activities
- Attention to detail
- Correctly updating paperwork
- Ability to work under pressure, and understanding the order of priority
- Strong communication skills within peer group
- Acts as a role model
- PC literate
Experience (preferred):
- Experience in similar environment
Education (required):
