Service Transition/Integration Manager

Newbury, England, United Kingdom

5/16/2025

Location: London, The Speechmark OR Newbury + *Hybrid

Working hours: Full time 37.5 hours per week – Mon to Fri

Salary: Excellent basic salary plus bonus and Vodafone benefits

• FTC 18 Months***
• Hybrid
  
  
  

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What You’ll Do

The Partner Integration Manager is responsible for leading the seamless integration of new fibre suppliers into Vodafone’s wholesale platforms. This role ensures alignment across technical, commercial, and operational domains by coordinating between internal teams and external partners. The position plays a pivotal role in managing dependencies, readiness gates, testing, and risk mitigation to ensure a smooth transition from onboarding to business-as-usual operations.

Key accountabilities:

• Act as the primary interface between Vodafone and new fibre partners for all integration activities.
• Lead the end-to-end onboarding lifecycle across service provisioning, OSS/BSS integration, and operational readiness.
• Monitor delivery milestones, readiness gates, and partner deliverables; escalate high-risk items as needed.
• Represent the integration workstream in governance forums with clear status, risks, and mitigation updates.
• Ensure compliance with Vodafone's security, privacy, and commercial standards throughout the integration process.
  
  
  

Who You Are

• Strong background in telecoms integration and project delivery across Layer 2/3 platforms.
• Proven experience in managing complex third-party/vendor relationships.
• Working knowledge of OSS/BSS systems, service provisioning, and operational handovers.
• Excellent stakeholder management, communication, and coordination skills.
• Familiarity with programme governance, risk management, and reporting standards.
  
  
  

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.