ServiceNow Analyst Developer

Bristol, England, United Kingdom

3/22/2025

The role:

We have an exciting opportunity for a ServiceNow Analyst Developer to join our IT team in Bristol.

This role involves designing, developing, and implementing ServiceNow solutions to meet the Project’s and IT service management needs. The developer will work closely with stakeholders to gather feedback, manage incoming work, and establish efficient processes. Additionally, they will create and maintain a product roadmap, align the team’s efforts with business goals, and proactively identify opportunities for process improvement and automation within the ServiceNow platform.

What will you do:

• Assess and report on the current state of the environments and then define and plan a roadmap to enable the list of requirements from stakeholders before development can begin.
• Work closely with internal stakeholders to understand their ServiceNow needs and requirements.
• Triage, define, and prioritise incoming work related to ServiceNow developments.
• Assess the urgency and importance of requests to ensure critical tasks are addressed first.
• Define, establish, and improve processes for managing ServiceNow developments, ensuring clear guidelines and efficient workflows.
• Create and maintain a product roadmap for ServiceNow and communicate it effectively to stakeholders, setting clear expectations and aligning the team’s efforts with the overall business goals.
• Design, develop, and implement ServiceNow applications and modules that meet the firm's requirements, ensuring optimal functionality and user satisfaction.
• Implement integrations with ServiceNow such as LDAP, SSO, Integration Hub, web services, email, and other relevant technologies.
• Implement ServiceNow CMDB, Discovery, and Service Mappings.
• Test technical solutions for the ServiceNow implementations.
• Provide support in prototypes engagement & design, demo POC for new ServiceNow features.
• Troubleshoot and resolve technical issues within the ServiceNow platform to ensure its smooth operation.
• Take ownership of 2nd & 3rd line support for incidents, investigation, troubleshooting, and resolving issues promptly to minimize impact on business operations.
• Maintain documentation related to ServiceNow solutions and provide training to end users to ensure efficient system usage.
  
  
  

What we are looking for:

• Excellent understanding of ITIL with v3 foundation level as a minimum requirement.
• A good understanding of project lifecycle methodologies such as Prince 2 and Agile IT best practice frameworks.
• Effective at building and sustaining relationships across all levels of the organisation, both within IT and beyond.
• Strong technical skills with the ability to understand the benefits of and adapt to new tech solutions quickly.
• Strong analytical and problem solving skills, attention to detail and a focus on delivering results.
• Proactive approach to staying current with industry developments.
• Strong time management, organisation and prioritisation skills, with the motivation to exceed expectations.
• Motivates and mentors junior developer to build solutions, which fulfils firm’s requirements.
• Experience of developing process maps, flow diagrams and related documentation.
• Experience in acting as a point of reference to a delivery team, confident in working and negotiating with technical experts to ensure service is delivered effectively.
• Experience of working and negotiating with third party suppliers.
• A good understanding of configuration management including licensing models.
• Proficient in JavaScript and ServiceNow platform customization.
• Experience in ServiceNow scripting and GlideScript.
• Knowledge of web technologies such as HTML, CSS, and AngularJS.
• Familiar with ServiceNow APIs and integration methods.
• Proficient in ServiceNow administration and IT service management processes.
  
  
  

Here at Simmons & Simmons:

Simmons & Simmons is a place where dynamic minds thrive. Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. We also ensure that everyone’s voice is heard from day one, irrespective of job title, qualification, or background. You’ll be encouraged to have an enquiring mind and share ideas that can drive the firm forward. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible.

Some key information:

• We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution.
• Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences).
• We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.
• We bring together the best legal advice from our established legal teams with non-traditional capabilities via Simmons & Simmons Solutions that enhance, expand and differentiate the Simmons offering.
• We are proud to rank as a Stonewall Top Global Employer and a Top 75 Employer for Social Mobility.
• We have a range of social and sports committees, summer and winter parties and monthly get togethers.
• We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.
• All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists.
• We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm.
  
  
  

Equal opportunities:

We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:

• Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families.
• Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.
• Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs.
• We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.
  
  
  

We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.

If you’re interested in finding out more about this position, please contact the Recruitment Team . To apply for the role, click on the link at the bottom of the page or visit our career page for more details.