ServiceNow Developer

Role Title: ServiceNow Developer

Role Location: Leeds, UK

Role Type: Permanent (Hybrid)

Job Description:-

Key Responsibilities:

Platform Development & Configuration:

- Design, develop & implement ServiceNow solutions, including custom

applications, integrations & flows.

- Configure, support & maintain core applications such as; ITSM, ITOM, PA,

CSM, SPM, CSDM, CMDB, Employee Centre & Integration Hub.

Technical Leadership & Collaboration:

- Serve as a technical lead providing guidance & best practices.

- Collaborate with stakeholders to gather & analyze requirements, translating &

documenting these into effective ServiceNow solutions.

- Work with cross-functional teams to ensure seamless integration & delivery of

end-to-end solutions.

Innovation & Continuous Improvement:

- Stay current with ServiceNow best practices & industry trends to promote

innovation.

- Develop proof of concepts (POCs) for new ServiceNow features &

capabilities.

- Lead cross team initiatives to drive innovation ideas & see these through to

fruition (with the prospect to re-purpose these capabilities across other

customers).

System Administration & Support:

- Perform regular system & application maintenance, ensuring optimal

performance & stability.

- Troubleshoot & resolve issues, providing timely & effective support to end-

users.

- Conduct system audits (when required) & prepare comprehensive

documentation.

Training & Documentation:

- Create technical documentation, including design documents, process flows &

user guides.

- Maintain ServiceNow specific technical documentation within ServiceNow

Knowledge base & customer systems (as appropriate)

- Train & support end-users on ServiceNow functionalities & best practices.

Must Have Skills

- Able to commute to the central Leeds office.

- Minimum of 4 years of experience as a ServiceNow Developer, with at least 2

years in a senior or lead role developer role.

- Extensive experience with ServiceNow development, including scripting

(JavaScript, Glide).

- Strong understanding of ServiceNow modules such as; ITSM, PA, CSDM,

CMDB, Employee Centre & Integration Hub (REST & SOAP web services &

API integrations).

- Good understanding of ServiceNow out of the box architecture.

- Proven experience in developing & implementing innovative solutions on the

ServiceNow platform, driving thought leadership.

- Excellent analytical & problem-solving skills, with a strong attention to detail.

- Effective communication & interpersonal skills, with the ability to work

collaboratively in a fast-paced environment, potentially across multiple

customer environments.

- ServiceNow Certified System Administrator (CSA).

- ITIL v4 qualified.