ServiceNow Lead Consultant

Job Title: ServiceNow Lead Consultant

Location: Hybrid (2 days per week in London office)

Employment Type: Permanent

About the role:

We are partnered with a leading consultancy delivering innovative technology solutions to the Investment Management, Private Markets, and Multi Asset Management sectors.

Role Overview

We are looking for an experienced ServiceNow Lead Consultant to take a leading role in the design, implementation, and delivery of ServiceNow solutions for our clients. You will work closely with clients to deliver high-quality ServiceNow solutions, managing technical engagements across various modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, SPM, and more.

Key Responsibilities

• Lead Technical Implementations: Oversee the technical design and delivery of ServiceNow solutions, ensuring they are scalable and meet client needs.
• Stakeholder Engagement: Work with both technical and business stakeholders to understand requirements and propose solutions that maximise ROI for the client.
• Solution Architecture: Design and implement robust ServiceNow architectures, ensuring integrations with other systems where necessary.
• Customisation & Development: Lead the customisation of ServiceNow using JavaScript, APIs, and other tools to deliver solutions tailored to client needs.
• Project Leadership: Manage multiple ServiceNow projects, ensuring they are delivered on time, within scope, and to the highest standards.
• Mentoring & Leadership: Provide guidance and mentoring to junior consultants and developers, ensuring best practices and high-quality delivery.
• Problem Solving: Address technical issues and provide troubleshooting support to ensure smooth platform operations.
• Continuous Improvement: Stay up to date with the latest ServiceNow developments and proactively suggest improvements for client environments.

Essential Experience & Skills

• ServiceNow Expertise: At least 5 years of experience in ServiceNow consulting, with strong knowledge of modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
• Implementation Leadership: Proven experience leading large-scale ServiceNow implementations, managing both technical and functional components.
• Technical Skills: Strong experience with JavaScript, REST/SOAP APIs, Flow Designer, and integrating ServiceNow with other platforms.
• Solution Architecture: A solid understanding of ServiceNow architecture and experience designing scalable solutions and integrations.
• Client-Facing Skills: Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Certifications: ServiceNow certifications (e.g., CIS, CAD, or CSA) are desirable.
• Problem-Solving Skills: Ability to quickly identify and resolve complex technical issues.
• Leadership Experience: Experience mentoring or leading technical teams is a plus.
• Industry Experience: Knowledge of investment management applications (e.g., fund accounting, CRM, EDM) such as eFront, Intralinks, or Simcorp Dimension is an advantage.

Why Join Us?

• Exciting Projects: Work on impactful projects in the dynamic Investment Management and Financial Services sectors.
• Professional Development: Enjoy ongoing learning and growth opportunities in ServiceNow and related technologies.
• Collaborative Environment: Be part of a supportive, inclusive team where your contributions are valued.
• Hybrid Working: Benefit from the flexibility of hybrid working, with 2 days per week in our London office.

How to Apply

If you're passionate about ServiceNow and want to take your career to the next level while working on challenging, high-impact projects, we’d love to hear from you. Apply today and become part of a team driving digital transformation in the financial services industry.