Settlements Specialist (Job share)

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We are looking for a Settlements Specialist to join our team and support a growing portfolio of third-party generators and internal group companies. In this role, you will manage payments and credit note transactions. This is an exciting opportunity, where you will play a crucial role in supporting the operational and financial growth of the business.

This is a part-time role, working 2 days per week as part of a job share. This role offers the hybrid working approach, splitting your time between working from home and working from our Solihull office.

Here's what you'll be doing

• Manage the receipt and review of invoices and statements from internal and external customers, ensuring tax compliance.
• Submit payment requests to the Shared Service Centre and approve content releases, ensuring accurate payment processing.
• Track payments from receipt to completion, ensuring accurate cost coding and timely processing. Monitor KPI reporting and recommend process improvements to ensure on-time payments.
• Resolve customer and financial queries efficiently, leveraging in-depth knowledge of settlement processes. Address common queries related to payment terms, invoice structure, VAT application, and early payment requests.
• Build and maintain strong relationships with the Shared Service Centre, Finance, and the wider Generation Services team to support internal and external customer needs.
• Accurately complete transactions using established processes, applying technical expertise.
• Independently manage work priorities and provide regular updates on progress, ensuring workload is balanced and performance standards are met.
• Stay informed of company policies and local procedures, incorporating updates into daily practices. Propose and implement improvements to enhance business efficiency.

What we need from you

• Strong analytical skills with a rational approach to resolving queries.
• Proficiency in MS Excel and SAP, with general IT confidence.
• An understanding of the UK energy market and strong commercial awareness.
• Excellent communication skills and a customer-focused mindset.
• Self-motivated, with the ability to prioritise work and meet deadlines under pressure.
• A proactive team player with a drive to improve and streamline processes.

It would be great if you had

• Experience within the UK Energy Industry.

Here’s what you need to know

• Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
• Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Outstanding Employer Accolades: Awarded Best Place to Work for 16–34-year-olds and named as a Sunday Times Best Places to Work 2025 employer.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.