Shift Station Manager, Kings Cross Station

London, England, United Kingdom

1/31/2025

Location

London, GB

Department Name

Eastern Region

About Network Rail

Join Network Rail - Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

If you're ready to make a real difference, we'd love to hear from you!

Brief Description

An exciting opportunity to progress your career at London King’s Cross Station and join the team at this industry-leading station. King’s Cross prides itself on being a diverse and inclusive place to work, providing all team members the opportunity to progress their career whilst making a contribution to the station and East Coast Route Success. At King’s Cross we are passionate about delivering the best possible experience for our customers, which starts with investing in our people, so together we can build a strong foundation for the future of our rail industry. We also work closely with our train operating partners, British Transport Police, MITIE, Works Delivery and retailers in making King’s Cross a safe, secure, and great destination to visit, travel through, and work. So building relationships and being friendly and approachable when helping our customers is a key requirement of this role. Finally, you will need to be organised and able to manage and prioritise your workload, which will be varied and on occasion pressurised, especially in times of disruption.

About The Role (External)

Key Accountabilities:

• Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.
• Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.
• Monitor and maintain station services and amenities in accordance with the terms of the Station Access Agreements (SAAs), in partnership with TOC's and retail outlets.
• Liaise with internal and external stakeholders and customer including route teams, TOC's and FOC's, to develop and maintain effective relationships in order to increase the overall customer satisfaction at the station.
• Manage employee rosters and resources on a day to day and long term basis, delivering resource contingency plans as necessary within budget and procurement rules.
• Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and i mplement plans to prevent criminal activity and improve safety within the station.
• Conduct the required risk assessments that are mandated through legislation and company standards. Review and approve contractor risk assessments and method statements for compliance with standards.
• Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail's.
• Carry out non-technical checks of works in progress checking that Landlord's Approval Conditions are adhered to and that non compliances are reported and managed effectively.
  
  
  

Job Skills, Experience and Qualifications:

Essential

• Ability to lead, manage and develop people*
• Ability to attain rules and regulations level 2 competency*
• Ability to gain appropriate assessor competence*
• Ability to gain Station Incident Officer *
• Ability to gain safety management qualification IOSH/NEBOSH *
• Able to demonstrate decision making skills, assertiveness
• Understanding of customer needs and requirements
• Able to demonstrate organising and planning skills
• Previous safety management experience
• Ability to attain Person Responsible for Fire Safety *
• Attain First Aid at Work*
  
  
  

Desirable

• Understanding financial systems and budgets
• Commercial awareness
• IT skills in relation to report writing, corporate IM packages
• General understanding in business improvement processes
• General understanding of railway industry structure and responsibility
• Ability to engage in employee relation issues
• Previous customer service experience
• Experience in accident investigation
• denotes post holder must attain relevant competency prior to carrying out activity
  
  
  

How To Apply (External)

Salary: Band.4.C - £43,588-£50,018

Closing date: 13/02/25. - Late applications will not be accepted.

Click apply now to apply.

Remote working opportunity!

What does our recruitment process look like?

• Once you have applied, our Recruitment Specialist will look at your CV.
• If your experience matches what we're looking for, you'll be invited to an interview
  
  
  

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits - To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

• Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****