Role OVO-View
Locations: Field Based - West Central London (WC)
Team: Field Engineering & Support
Salary banding: £35,950
Experience: Experience - Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical &, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:
We’re offering an exciting opportunity to join Ovo as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
At OVO, we want to work towards zero carbon living by giving people a tangible understanding of their carbon footprint and clear ways to reduce it, using technology to drive progress. Metering is right at the center of providing customers with the inspiration, information, products and tools they need to take their homes and cars on the journey to zero carbon.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers offering amazing Customer Service, Carrying out Smart installs and offering fantastic energy efficiency.
You will report directly into the Metering Team Manager. As a team you will hold responsibility for safely carrying out smart metering installations and maintenance, fantastic customer service & offering fantastic energy efficiency to our customers.
You’ll be working 42.5 Hours per week based in one of the areas above, some travel may be required for training, Team connections and to support our customer demand. The role also involves driving one of our fabulous EV vans for work purposes only.
You must be able to communicate clearly and concisely, demonstrating sound decision making skills. You will act as a problem solver and resolver, someone who takes responsibility for their work and constantly drives positive outcomes.
Your key outcomes will be:
- Being a passionate advocate of OVO’s Plan Zero and energy efficiency, you’ll deliver the highest possible level of customer satisfaction by becoming a brand ambassador, understanding how you can make a difference.
- Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
- With support and coaching from mentors and your Manager you will continue to develop.
- You’ll be responsible for the whole customer experience, starting with ensuring you have the right materials stocked in your van, a proactive approach to pre-visit communication, whilst utilising strong technical skills to deliver exceptional service, getting it right the first time.
- Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions.
- Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers’ needs.
- Be a self-starter and take ownership to work on your own initiative by regularly refreshing knowledge and your skills to ensure you’re up to speed on all technical, customer and procedural updates, adopting and applying new skills and working practices to enhance safety, member satisfaction and efficiency.
- Carry out risk assessments to ensure safety of yourself, customer and their property. Use tools, equipment and PPE in a safe and appropriate manner.
- Preferable experience on RTS/MRMM/THTC
Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
- Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma
- Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer
- Hold a current full manual driving license (with up to 6 points), which you can use in the UK
- Have a strong desire to learn and develop, using creative thinking and be able to adapt to new ways of working.
- Demonstrate key behaviours that align with our OVO values, including understanding the power of getting things done better, together… being creative and enjoy solving problems, as well as thrive when moving quickly and working at pace.
- Value different perspectives, skills and experiences. We create an inclusive working culture where people from all backgrounds can belong and succeed. That's why we welcome applications from all parts of the community.
- Are comfortable talking to & helping our customers in their home
- Are great at multitasking and handling your time to get things done
Let’s talk about what’s in it for you
We’ll pay you £35,950.
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.
We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.
Here’s a taster of what’s on offer:
For starters, you’ll get 34 days of holiday (including bank holidays).
For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
For your home
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
For your commute
Nab a great deal on ultra-low emission car leasing
, plus our cycle to work scheme and public transport season ticket loans
Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.
For your Belonging
To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.
Oh, and one last thing...
We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit
apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..
