Software Support Agent
Company
Location
Aberdeen, Scotland, United Kingdom
Posted At
5/15/2025
Advertise with us by contacting: [email protected]
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Description
Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The Software Support Agent is the first point of contact for users experiencing software-related issues, providing assistance, troubleshooting problems, and ensuring a smooth user experience.
Duties And Responsibilities
Key Responsibilities and Competencies required for the role include but are not limited to as outlined below:
Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.
Closing Statement
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The Software Support Agent is the first point of contact for users experiencing software-related issues, providing assistance, troubleshooting problems, and ensuring a smooth user experience.
Duties And Responsibilities
Key Responsibilities and Competencies required for the role include but are not limited to as outlined below:
- Act as the first line of support, responding to customer queries via email, phone, and ticketing systems.
- Diagnose and troubleshoot software issues, escalating more complex problems to senior team members when necessary.
- Guide users through system functionality and provide training where required.
- Product documentation to aid product users.
- Log and track support tickets, ensuring timely updates and resolution.
- Collaborate with development and product teams to relay customer feedback and improve software usability.
- Maintain clear and accurate documentation of common issues and solutions.
- Assist with software testing and contribute to process improvements.
- Strong customer service skills, with a proactive and patient approach to user support.
- Excellent communication skills, with the ability to explain technical issues in a clear and simple way.
- Logical problem-solving mindset, with a keen attention to detail.
- Willingness to learn and develop technical knowledge within a software support environment.
- Ability to manage multiple tasks, prioritise effectively, and remain calm under pressure.
- Previous e xperience in support or Customer Service roles.
Regular full-time employees who apply will be considered along with external candidates. Employees with less than six months with their current position are not eligible to apply for job postings. Please discuss your interest in the position with your current manager/supervisor prior to submitting your completed application. It is highly recommended to apply through the PeopleSoft or Oceanet portals.
Closing Statement
We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.
Advertise with us by contacting: [email protected]
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