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Role Summary
- The Solutions Architect role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of an international on-premises and cloud infrastructure.
- The role will involve working on multiple projects to act as a hands-on architect, providing design support as well as an element of engineering across on prem infrastructure & Microsoft cloud technologies.
- The role will be expected to work in a fast-paced environment with high degrees of ambiguity arising from a period of significant change.
Job Specific Skills Profile
The role requires:
- Demonstrate extensive experience in an infrastructure cloud architecture position working primarily with Microsoft Azure & Microsoft 365 technologies.
- Demonstrate extensive experience of architecting solutions to meet security and governance requirements.
- Ability to design solutions to meet varied International Compliance and Regulatory requirements, as well as global business requirements.
- Able to translate business requirements into feasible technology solutions.
- Excellent documentation and presentation skills, being able to document solutions clearly and a high and low level, and present to governing boards prior to technical implementation.
- Ability to assist with the technical delivery of solutions for multiple projects maintaining the agreed solution design.
- Experience of working within ITIL change management governance.
- Ability to lead and provide guidance to infrastructure engineers.
- Be highly collaborative with the wider delivery team, management structure and business leaders.
Technical Skills Required:
- Detailed Microsoft Azure and Microsoft 365 knowledge is fundamental to this role.
- Azure architecture, server and platform architecture, including security and networking principles
- Good understanding of modern Identity and Access Management, ideally Entra ID, including Entra ID Connect, Entra ID Enterprise Application Integration, Conditional Access
- M365 Hybrid knowledge including a good understanding of Office 365 client-side requirements and how these interact with backend M365 services.
- Experience with corporate acquisition projects involving architectural integration and application migration
- Good understanding of networking technologies, MPLS, Expressroute, firewalls, routing protocols, Enterprise WiFi and wired LAN networking.
- Highly proficient with on-premises architecture within the Microsoft stack e.g. Exchange, SQL, Active Directory
- Strong on premises Hypervisor experience, e.g. VMware and fibre-channel storage arrays
- Experience designing backup & disaster recovery solutions
- Automation, e.g. PowerShell, Terraform
- Intune for device management, including Apple Business Manager, Autopilot.
- Microsoft 365 Purview policy management
Technical Skills Desired:
- Architecture framework experience, e.g. TOGAF certified
- Experience of working in a multi-forest environment
- Citrix - XenApp & XenDesktop experience
- VMware, Azure or O365 certified.
- Teams messaging, Telephony, Teams Meeting Rooms.
Core Responsibilities for all Staff
Achieve Results through Relationships with All Parties
- Deliver a personal performance that contributes towards Group and/or Company achieving their objectives
- Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)
Delivery of Service
- Consistently deliver an excellent and comprehensive service, on-time, within budget and to, or exceeding quality expectations.
Conduct and Integrity
- Ensure all dealings are carried out with integrity and professionalism
- Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation
General Responsibilities
Clients
- Develop strong relationships with the Business Units
- Respond to the Business Units' requirements as appropriate
- Support the business units with their use of the IT systems
- Behave with all clients (both internal and external) fairly and ethically with excellent customer service
- Take ownership of issues and provide updates to users on outstanding issues.
Management
- Ensure team members are competent to carry out their responsibilities
- Motivate team to deliver high performance and achieve objectives
Administration
- Ensure up to date records are maintained at all times on the Group and Company systems
- Interpret instructions and issues arising, and then implement actions according to policies and procedures
Compliance
- Ensure compliance with all applicable Group and /or Company policies and procedures
- Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures
- Ensure compliance with legal and regulatory requirements
- Ensure that own performance, HR and T&C records are up to date and meet the Group's requirements
- Maintain accurate records and deal with correspondence appropriately
- Ensure compliance with Anti Bribery and Corruption policy and procedures
Reporting
- Monitor and report on Business Units' issues
- Provide relevant management information to senior management
Representing the Company and Companies within the Group
- Any other reasonable duties, as required
