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Your Impact
Solutions Engineer at Cisco is a key technical role to drive customer digital transformation. You will be a customer-focused technical sales professional who ensures that relevant technical information and guidance is provided to the customer, focusing on customer success and aligned outcomes. As Solutions Engineer you will support our UKI sales account team in a pre-sales technical role focused on Cisco and Cisco Partner technology for our Services Provider & Media customers.
Your primary responsibilities will include driving technology and business transformation for the customers on all levels, driving pilots/PoC, explaining features and benefits to customers, crafting solutions and designs. You will demonstrate technical solutions including Cross-architectural solutions covering Service Provider Routing, Cloud & AI, Data Center/ Enterprise Routing and Switching, Security, Automation and more. You'll actively participate as a specialist and provide consultative support in various areas together with other Solutions Engineers. You will plan and implement the sales strategy in order to meet the agreed achievements and timescales and to ensure that sales targets are achieved or exceeded.
Meet the Team
In this dynamic, customer-facing role, you will be part of the core Account Team working closely with Account Managers and Solutions Engineers. You will also be exposed to an extended network of technical resources including Cisco Engineering team to acquire in-depth technical knowhow and specialist support. You will work with Cisco Partners and CX teams to ensure we build and deliver the best possible solution for our customers.
In EMEA SP team you will be surrounded by impactful and driven individuals. We are passionate about new technologies and customer experience, and we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea! We work together as a team and care for each other’s mutual success while at the same time we are challenging each other to be the best we can.
Minimum Qualifications
- 5+ years’ experience of a technical role encompassing the Service Provider industry
- Solid knowledge in several of the following domains: Service Provider Routing, Enterprise Networking, Cloud & AI technologies, Security & Automation
- Strong analytical skills and ability to present and articulate an effective solution that delivers customer value
- Experience in engaging with customer roles from engineers to C-Suite, aligning technology to business drivers.
Preferred Qualifications
- BS in Engineering, Computer Science or equivalent
- Understanding details of Cisco's product families
- Experience in understanding and positioning SW based solutions, recurrent SW and subscription licensing as well as SaaS consumption models.
- Experience in dealing with sophisticated customer RFx, orchestrating multiple internal (Business Units, Specialist teams) and external (Partners) resources.
- Strong customer intimacy skills, responsible for technical customers and partners relationships.
- Good understanding of market trends and dynamics and an extensive competitive knowledge in area of technical responsibility.
- Must be able to act in a consultative role with Cisco team and customers.
- Ability to educate customers on management and lead architects’ level on value proposition, business drivers and closing opportunities.
- Understand the sales cycle and the challenges that can affect the business.
- Be creative, determined and flexible in driving demand and pipeline
- Ability to collaborate with Cisco business units on future feature improvements that will drive additional revenue.
- Where required drive customer issues with TAC & Business Unit resources
- Excellent written and verbal communication in English combined with listening, negotiation and technical/non-technical presentation skills for an array of different audiences.
- Eye for Business to support Account Team to assemble market/customers trends and to develop a technical and business strategy.
- Industry relevant certifications (Cisco CCxx).
Why Cisco
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with
empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
