Spa Experience Host

Burton Upon Trent, England, United Kingdom

4/2/2025

Location:

Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the luxury of a world-class spa resort. With exquisite dining venues, expansive gardens, and a renowned spa, we are committed to delivering an unparalleled guest experience.

At Hoar Cross Hall, our aim is to treat our guests as a friend of the family and ensuring that their time at the Hall and Spa creates positive, lasting memories. Our team shares a passion for excellence, and we aim to hire people with enthusiasm and a positive attitude. We offer the training and support to help you grow your skills and achieve your professional goals.

The Role

We are seeking friendly, dedicated individuals to join our Spa Experience Host Team, where you’ll play an integral role in providing outstanding service to our guests. The ideal candidate will have a passion for wellness and guest care, ensuring the highest quality of service while maintaining Pool and Spa Quality Standards.

Why Join Us

• Work in a stunning, historic estate with a strong commitment to excellence in hospitality.
• Competitive rate of pay.
• Complimentary access to our leisure and spa facilities.
• Discounts on overnight stays and spa days.
• 30% discount on food and drink.
• Uniform provided.
• A staff canteen which provides a variety of lunch options daily.
• Comprehensive induction and training programme.
• Perkbox Online benefits and discounts.
• Free parking.
• Opportunities for professional development and career advancement.
• Training provided in pool plant operations.
• Employer workplace pension contribution.
  
  

Key Responsibilities Will Include

• Provide exceptional customer service, ensuring every guest feels welcome and valued.
• Monitor and maintain pool and spa areas to ensure they meet quality and safety standards.
• Regularly test and adjust pool and spa chemical levels to maintain optimal water quality.
• Ensure cleanliness and maintenance of all spa areas, including treatment rooms, changing rooms, and public spaces.
• Adhere to health and safety regulations to maintain a safe environment for both guests and staff.
• Collaborate with other team members to deliver seamless service across departments.
• Inform guests about spa services, treatments, and guidelines, enhancing their overall experience.
• Assist Spa Reception with guest arrivals and departures.
• Address and resolve guest concerns promptly and professionally.
  
  

Personal Specification:

Essentials

• All applicants must be 18 years or older due to the nature of the role.
• Strong customer service background with excellent interpersonal skills and a friendly, approachable manner.
• Genuine interest in maintaining pool and spa quality standards.
• Meticulous attention to detail to ensure high standards of cleanliness and safety.
  
  

Desirables

• Previous experience in a similar role within the spa or hospitality industry.
• Relevant certifications in pool and spa management.
• Certification such as Certified Pool Operator (CPO) or similar is advantageous.
  
  

Working Pattern

• Full time: 37.5 hours per week.
• 5 days a week, including some weekends.
• Flexible hours between 6am and 10.30pm.
  
  

People say you can’t choose your family, well we choose you to be part of ours.

Skills

Cleanliness

Guest Services

Customer Service

Front of House

Pool & Spa Quality Standards

Polite & Courteous

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