Staff Product Owner

This role is Hybrid and will require office visits a few times a month in Welwyn Garden City.

Why are we recruiting?

It's an exciting time to join PayPoint as we continue to grow rapidly, using our products and services expertise to develop innovative payment and retail solutions for the convenience market. At PayPoint, we pride ourselves on our workplace culture and the positive working environment we create. We are committed to creating a diverse workforce and invite applications from candidates of all backgrounds. We are always looking for talented, smart and creative people to join our business and right now we are looking for a Staff Product Owner to manage our growing portfolio of Retail Technology products.

What will you be doing?

As a Staff Product Owner, you will play a pivotal leadership role, guiding a team of Product Owners and Product Analysts while taking full ownership of the product strategy and development lifecycle for our Retail solutions.

In this role, you will collaborate closely with business stakeholders to define the overarching vision for multiple products—across both software and hardware. You'll be responsible for establishing and maintaining comprehensive product roadmaps, ensuring that features and solutions are clearly defined, prioritized, and effectively communicated to engineering teams. Additionally, you'll work to ensure that support teams are fully prepared to deliver exceptional service for new products and enhancements.

Your leadership will extend beyond your immediate team, as you'll actively support the Head of Retail Technology, regularly engaging with senior executives and contributing to high-level strategic initiatives.Key responsibilities include:

• Own the Roadmaps for Terminal & Card Solutions

Lead the development and maintenance of both inflight and long-term (3-year) roadmaps for our card and terminal platforms—spanning software and hardware. Collaborate with senior stakeholders to align product plans with business goals and support strategic financial planning.

• Primary Contact for Business Stakeholders

Act as the key liaison for stakeholders, managing incoming initiatives, addressing roadmap-related queries, and resolving prioritization conflicts to ensure alignment across teams.

• Lead by Example with Hands-On Product Ownership

Take a hands-on approach in leading complex or high-impact initiatives, especially those outside of existing plans. Set the standard for scoping, requirements gathering, and delivery across the product team.

• Oversee End-to-End Product Development

Ensure product requirements and acceptance criteria are well-defined and refined with both internal and external engineering teams. Manage daily priorities, support user acceptance testing (UAT), and ensure support teams are fully equipped to handle new products and features.

• People Leadership – Product Owners and Analysts

Manage and support the Product Owners and Analysts, providing clear direction, fostering a culture of continuous improvement, and championing their professional growth and development.

• Lead the Accreditation Process for New Retail Partners

Own and continuously evolve the accreditation process for new retail groups integrating with PayPoint, ensuring it remains robust, effective, and scalable.

• Promote Cross-Team Knowledge Sharing and Resource Optimization

Encourage collaboration and knowledge exchange between Product Owners and Analysts to balance workload and improve efficiency—especially during fluctuating demand periods.

What would we like from you?

• 5+ years' experience in a senior or lead Product Owner position
• Experience working with senior business stakeholders to determine roadmaps and financial plans
• Experience in mentoring / coaching of Product Analysts and Product Owners
• Experience of operating within the Retail or Card Payments industry and documenting scope and requirements for varying audiences (stakeholders to engineers)
• Experience working with team leads and delivery managers to ensure projects are delivered on time.
• A strong communicator, both written and verbal, can communicate effectively with all levels of the organization.
• A drive for delivering product value early, simply and efficiently
• Experience of working in a DevOps delivery team

It would be great if you have…

• Previous experience of working with DevOps engineering teams, and experience of Jira or Azure DevOps
• Experience of working with canary releases and an understanding of the value that A/B testing brings to the products journey

What can we do for you?

• This position will have a mix of remote and onsite working at our Welwyn Garden City office.
• Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
• On-site gym at our office (Free), and nationwide corporate rate gym membership
• Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
• Contributory company pension scheme
• Progression and Development
• Private medical insurance
• Electric Car Scheme
• Life assurance of 3 x annual gross salary, with the option to purchase additional cover
• You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card

We’re committed to building a culture that empowers all our people to thrive and feel a sense of belonging at PayPoint.