Location
Manchester, GB
Department Name
SC Property Operations/National Stations/Manchester (752259) G5
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
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We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click
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About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
What will you be doing?
To provide a comprehensive monitoring and control of the stations' systems, providing accurate information to all interested parties as appropriate .
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us.
For further information including residency eligibility, please contact your recruiter for more details
About The Role (External)
Key Accountabilities:
- Provide regular updates on train and station services to all station users using the information systems available.
- Update station staff and Train Operating Companies (TOCs) on potential service disruption.
- Provide public safety and security information to all station users on a regular basis.
- Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
- Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
- Assist the station team and perform other duties in light of operational requirements.
- Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications:
Essential
- Command of English language, both written and oral with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment
Desirable
- Ability to demonstrate a proactive concern for accuracy and clarity
- Understanding of train operating companies services and UK railway geography
How To Apply (External)
Salary: £25,440
Closing date: 2nd January 2025. - Late applications will not be accepted.
Click
apply now to apply.
There are 3 roles available.
This is a fixed term opportunity ending in 12 months. and has the potential to become permanent.
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist will look at your CV.
- If your experience matches what we're looking for, you'll be invited to an interview.
You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****