Store Manager - Discover London - Heathrow

London, England, United Kingdom

3/25/2025

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose:

The Store Manager is responsible for overseeing all aspects of store operations, ensuring sales targets are met, delivering excellent customer service, and maintaining a high standard of store presentation. You will lead, train, and motivate the team, manage inventory, monitor financial performance, and ensure the store adheres to company policies. The Store Manager plays a key role in creating a positive shopping experience while driving business growth.

Key Responsibilities:

• Manage the dayto-day operations of the store, including staffing, scheduling, and sales performance.
• Lead, mentor, and develop the retail team to achieve sales and customer service goals.
• Set sales targets and motivate staff to meet and exceed them.
• Ensure excellent customer service standards are maintained and resolve customer issues.
• Manage inventory control, stock levels, and merchandising standards.
• Oversee financial performance, including budgeting, sales analysis, and reporting.
• Ensure the store complies with company policies, health and safety regulations, and loss prevention practices.
• Recruit, train, and evaluate staff performance to maintain a highfunctioning team.
• Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health, and safety inspectors, etc).
• Develop and maintain strong business relationships with local/international suppliers and airport management team.
  
  

Key Skills:

• Leadership and team management.
• Sales and financial acumen.
• Customer service excellence.
• Problemsolving and decision-making.
• Inventory management.
• Communication and interpersonal skills.
• Time management and organisation.
  
  

Qualifications:

• Proven experience in retail management or a similar leadership role.
• Strong leadership, organizational, and communication skills.
• Ability to analyse sales performance and drive results.
• Experience in inventory management and merchandising.
• Strong problemsolving abilities and a customer-focused mindset.
• Proficiency in using retail software and managing financial reports.
• Flexibility to work varying shifts, including weekends and holidays.
  
  

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.