Strategic Account Manager

During the COVID-19 pandemic and the subsequent recovery period, the UK food delivery market experienced significant growth, with demand increasing by approximately 48.1% in 2020, reaching a market value of £11.4 billion. Although the market saw a slight decline of 7.6% in 2021, it remained 37% higher than its 2019 value, indicating a lasting shift in consumer behavior towards food delivery services.

PWB was founded to take advantage of this shift, and we specialize in the creation, licensing, and management of virtual food brands. PWB’s core business model involves partnering with third-party hospitality venues - primarily restaurants and pubs - to bring these brands to market.

PWB designs compelling food concepts and associated menus tailored for delivery platforms. It then licenses these virtual brands to its partners, who prepare the food in their existing kitchens, enabling them to generate additional revenue streams without the need for a new physical location.

In addition to brand development, PWB acts as a digital intermediary, seamlessly integrating its partners’ operations with major online food delivery marketplaces including Deliveroo, Just Eat, and Uber Eats. Through its proprietary technology and operational support, PWB bridges the gap between physical kitchens and digital consumers, ensuring consistent quality, order fulfilment, and brand performance.

Responsibilities:

• Commercial Relationship Management: you’re the face of our business and our ambassadors. You’ll need to develop strong relationships with our key partners, across all levels of their business, to ensure a good base for growth.
• Data Analytics & Reporting: you’re able to analyse large sets of data to identify trends, issues, and opportunities for improvement within your strategic account portfolio. You’ll then use this data to drive strategic decisions and growth.
• Communication and Negotiation: you can employ excellent communication and negotiation skills to ensure strategic focus with external stakeholders and effective collaboration with third-party providers.
• Partner Support: you’re the first point of contact for our key partners and you’ll be managing our major strategic accounts. You’ll provide our partners with support and guidance and link them in with the best people within the Peckwater team who can assist them with their needs.
• Cross-functional Collaboration: you’re a great team player and are able to collaborate effectively with other team members to drive growth in your relationships

Requirements

• 3+ years in account management and/or business development
• Ideal candidate would have experience working in high-growth environments, especially a startup
• Fluent English, with a deep understanding of the UK market and culture
• Great communicator and presenter
• Capable relationship builder, with demonstrated success in driving business growth through partnerships/account management
• This is a hybrid working role, with three days from our London office (Blackhorse Road)