Strategic Head of Transactional Services

Job title: Strategic Head of Transactional Services

The role:

Are you a bold, visionary leader ready to shape the future of public in service on of the UK’s most iconic cities?

We are on a mission to improve lives and communities across the city of Liverpool and we are looking for an inspirational and strategic trailblazer to join us as a Strategic Head of Service to lead our Transactional Services into its next chapter. This post is more than just a leadership role and with a background in Revenues, Benefits, Adult Social Care is your chance to make a real difference!

As one of our Strategic Heads of Transactional Services, the post holder will be a strategic powerhouse, with proven experience in leading a key service including Revenues, Benefits, Adult Social Care Financial Assessments. You will have the credibility and confidence to inspire high performance and deliver services that put people first.

The successful candidate will be:

• An outstanding collaborator with the emotional intelligence to bring people together
• Resilient, agile, and equipped to navigate a fast-paced, ever-evolving public sector landscape
• Passionate about inclusion, wellbeing, and empowering others
• A values-driven role model ready to champion

As Strategic Head of Service for Transactional Services, your key responsibilities will be to:

• Lead and transform our Transactional Services to meet ambitious targets
• Foster a high-performing, customer-centric culture where teams can thrive
• Shape strategic priorities, drive continuous improvement, and place residents at the centre
• Be a visible, trusted leader – internally and externally – championing innovation, partnership, and results

Our offer to you:

• As Strategic Head of Transactional Services, you will have a seat at the heart of change, where your voice shapes how services are delivered
• The power to drive transformational, customer-first service delivery
• Empowerment to lead your teams with inclusion, ambition, and purpose
• The opportunity to leave a legacy in a city full of spirit, culture, and pride
• At least 31 days holiday entitlement, plus bank holidays, rising to 35 days after 5 years’ service – option to purchase further days
• Competitive salary and the chance to lead strategic improvement initiatives
• Agile working – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Drive Time – a salary sacrifice car lease scheme

Liverpool is ready, are you?

If you’re looking for your next big leadership move – one where your impact will be felt across the city – then this is your moment. Help us make Liverpool even better! #ImprovingLiverpool #TheNextChapter

Jude Green, our Director of Transactional Services, warmly invites your application:

“This is a fantastic opportunity to join my team. We have taken huge steps forward shaping the future of our service and meeting the ambitious targets we have set, but there is still more to do. Liverpool is an exciting place to work, and we are committed to being the best that we can be as an employer of choice. Why not come and join us and be part of our story making a difference to our residents?”

Next steps:

Closing date: midday on Friday 13 June 2025

Shortlisting is expected to take place from Friday 13 June onward. Interviews are scheduled to take place on Thursday 19 June.

If you would like any further information or an informal discussion, please contact Jude Green, Director of Transactional Services, at [email protected].

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible. Please note: previous applicants need not apply.

Please note: this vacancy is classified as a politically restricted position.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [email protected]

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including spam/junk folder, after the closing dates for notifications. Please ensure you complete your full profile, work, and education history in Tribepad.